Guidance and Changes to Individual Healthcare Services and Divisions

Friday 19th June

Autism Service

Due to the current COVID-19 situation we have changed the way we operate. We are now offering the following online advice sessions in place of our drop-in sessions.

Virtual Autism Advice Sessions

Slots available to book (up to 45mins)

When? Every Tuesday – 10.30am, 11.30am, 1pm & 2pm

What? This is advice for everything Autism related

What do I need? SMART Phone or laptop, webcam, download TEAMS app, secure internet connection

Who? This is open to anyone in the Gwent area, 18+ (with or without a diagnosis of Autism)

Who is it with? There will be two Support Workers and our Peer Mentor present

How? Just call our office number or email to book:


Friday 12th June

Collecting Information about Ethnicity

The Aneurin Bevan University Health Board aims to ensure that we continue to provide appropriate, equitable and accessible services for the whole community. To comply with this we are now looking to actively collect information on the Ethnic groups of our patients when attending appointments or whilst being booked over the phone.

For more information on why we are asking these questions please follow the links below.


Thursday 28th May

Important information regarding the Podiatry and Orthotics department during the COVID-19 pandemic.

Do not attend your appointment if you or anyone in your household has symptoms of Coronavirus.

The way we deliver care within the Podiatry and Orthotics department has changed due to Covid-19. All non–urgent appointments have been cancelled, however urgent access will continue.

The Podiatry and Orthotic team are reviewing patients on a case-by case basis. The booking/ scheduling team will make contact with you if the clinician considers it necessary for you to be seen.

All ‘walk in’ services are discontinued until further notice. 

Visit our Podiatry & Orthotics page for more information.

Information from Aneurin Bevan University Health Board Public Health School Immunisation Team

Preschool vaccinations for children from 8 weeks to 5 years old are still going ahead in GP practices.

These vaccinations protect against infections such as whopping cough, measles, meningitis and pneumonia.  Strict social distancing and infection control procedures are is in place to protect you and the nursing staff. 

It is extremely important that parents of children under five that are due immunisations continue to attend scheduled appointments.

You will be contacted by Child Health/GP Practice when your child is due a vaccination. Please do everything you can to attend.

The only reason not to attend is if the child or any member of the household is self-isolating due to COVID-19. After the period of self-isolation please rebook your appointment to ensure your child is protected from harmful illnesses and diseases.

For more information head to:

Immunisation Schedule

Immunisation is important and FREE.

It is a simple and safe way to protect your child against serious diseases.

These vaccinations protect against infections such as whopping cough, measles, meningitis and pneumonia.  Strict social distancing and infection control procedures are is in place to protect you and the nursing staff. 

This chart details the ages each vaccination is recommended, how it is administered, and what each vaccine protects against. For more information, head to:

Friday 22nd May

Glyn Ebwy Surgery, Ebbw Vale

Following the temporary relocation of Glyn Ebbw Surgery, Ebbw Vale to the Outpatients Department in Ysbyty Aneurin Bevan, we can confirm that the practice will return to its own building on Friday 29th May.

Aneurin Bevan University Health Board would like to formally thank Dr Kunju and Partners, and the Glyn Ebwy Surgery Team for their co-operation during this move and for helping us to deliver our services during these challenging times.

Thursday 14th May

Message from the Perinatal Mental Health Team

This Toolkit has been developed by the Specialist Perinatal Mental Health team to help pregnant ladies and new mums with self-help tools for you to try, to offer some guidance and to try and help you through these difficult times.
As with all guidance regarding Coronavirus (COVID-19) at the moment, the guidance may change as knowledge evolves, but we will try and keep this as up-to-date as possible. The latest guidance from the government is to ‘stay at home’.

Perinatal Toolkit during Coronavirus (COVID-19)

Message from the team at Trevethin Health Centre

We have taken the decision to extend the closure of Trevethin Health Centre due to the current COVID-19 outbreak, in order to ensure the care and safety of our patients. This will also enable us to deploy our staff to areas of greatest need and utilise our resources to support patient care at this time. 

The clinic will remain closed until Monday 3rd August, at which point, we will review the situation.

All patients should continue to contact their GP to arrange any regular blood tests or other interventions required. 

If anyone has any queries relating to the extension of the temporary closure, please contact

Tuesday 12th May

Sexual Health Services

What services are available?

  • Starting or repeat prescription of contraceptive pills
  • Starting or repeat prescription of the contraceptive injection
  • Assessing and managing coil and implant problems.
  • Assessing and managing current contraception problems.
  • Emergency contraception
  • Diagnosis and treatment of the majority of sexually transmitted infections
     in people with symptoms.
  • Investigation and treatment of sudden onset pelvic and testicular pain
  • Investigation and treatment of genital ulcers
  • Sexual Assault Care
  • Abortion care
  • HIV care

How can I access these services?

  • Call 01633 431709
  • Consultations over the telephone
  • Monday – Friday 0900-1630
  • Appointments given for face to face consultations and medication pick up in Bargoed /Newport / Cwmbran
  • Service runs 5 days a week

What about my coil or implant – they have run out?

  • The Jaydess hormonal coil will not work for contraception beyond 3 years. The 5 year Mirena/Levosert hormonal coil (IUS) will work for contraception up to 6 years
  • The 10 year copper coil (IUD) will work for contraception up to 12 years
  • The progesterone only Implant will work for contraception up to 4 years
  • These recommendations are evidenced based, however if you would like to rely on another form of contraception until you have them changed, we can offer you a contraceptive pill.


Monday 4th May

Outpatient Video Consultations

We've been informed that patients waiting for a follow-up email for outpatient video consultations appear to have not received the expected email. However, upon checking, they have found that the email had gone straight to their junk folder.

If you are one of these patients expecting a follow-up email, please check your inbox/ junk folder in the first instance. If you still haven't received an email please contact us on 01495 765055 /

Friday 1st May 2020

Dental Services

We want to reassure people in Gwent that local dental practices are open for urgent dental advice or care.  If you have a dental problem that has not improved with painkillers, a dental infection or a lump, swelling or ulcer that has not disappeared after 2 weeks you are advised to phone your dentist or local dental helpline 01633 744387. Dental teams are in their practices ready to help you with your queries. They will give advice and may write a prescription for painkillers or antibiotics at first. If this does not help then you are asked to phone back.  

At the moment, dentists can only see patients with urgent dental problems. The reason is that the COVID 19 virus is found in the mouth and nose. Dental drills and scalers use a water spray and when this mixes with the virus it produces a fine mist called an “aerosol” which can stay in the air for a while in a dental clinic. Dental teams have had to stop using this equipment to keep patients and dental teams safe from catching the virus. Dentists can still see you for other types of urgent care such as dressing a tooth, or extracting a painful or infected tooth.

If you or a family member have symptoms of COVID 19 you may need to be seen in an Urgent Dental centre which has the right PPE (masks, gowns, visors) to protect the dental team. These centres are able to use dental drills if it is an emergency, such as broken front teeth due to an accident. The dental helpline or your dentist are able to refer you to be seen. 

Thursday 30th April 2020

AMD and Lucentis Clinics still running as normal

Please note, essential AMD/ Lucentis Clinics at Ysbyty Ystrad Fawr & Specsavers Treatment Centre, Friars Walk, are still operating as normal. If you have any concerns or queries regarding your appointment or treatment at either site, please call 01633 238612. 

Thursday 23rd April 2020

Covid-19 Video Update from the Health Board's Employee Well-being Service

In these challenging times we all need to understand how the organisation is trying to support its staff.  This video update from Adrian Neal, Head of Employee Well-being in Aneurin Bevan University Health Board, published internally to the organisation on the 30th March 2020, outlines the current well-being plans and the resources that are available to support all staff at this time.


Tuesday 21st April 2020

Emergency Hormonal Contraception

Across Wales, the provision of Emergency Hormonal contraception is largely delivered from Community Pharmacies by an appropriately trained pharmacist. Although a face-to-face consultation is not appropriate at this time, the consultation can be carried out by telephone. If a supply of medication is appropriate then this can be arranged with the providing pharmacy.

Thursday 9th April 2020

Bank Holiday Opening Hours for GP Surgeries and Pharmacies

Many GP Practices and Pharmacies will be opening over the Easter Bank Holiday weekend to support their local communities.

Please see the opening times of GP practices over the Bank Holiday.

Please see the opening times of Pharmacies over the Bank Holiday:

It is important to note that these Pharmacies will be providing a limited service only.

Pharmacy provision in most instances will be restricted to the dispensing of Urgent Acute Prescriptions, Emergency requests and Out Of Hours support. Prescription collections and delivery services (both non NHS services) are unlikely to be operating and there will be limited capacity for dispensing “normal” repeat prescriptions.

Wednesday 8th April 2020

Paediatric Services

Are you unsure as to where to go for help with your child's illness, minor ailment or injury? Please refer to the following NHS poster, which provides a clear pathway to guide parents as to when and where to seek advice if your child is sick or has an underlying health condition. You can also download this poster.

If you are worried because your baby has a fever or your

child is unwell or injured, please contact your GP or go to the Emergency Department (Royal Gwent Hospital or Nevill Hall Hospital)


COVID-19 is worrying, but there are also other reasons

your child might be unwell


One parent will be allowed to stay with their child at all times.

View further information. 

Friday 3rd April 2020

Audiology Service

Due to the COVID-19 outbreak all Audiology Services, including the DROP IN REPAIR CLINIC are CLOSED.

In the meantime we have staff available to provide support and advice. Please use the following details to contact the department. If you need new batteries please phone and these can be sent to you in the post.

  • Phone:

01443 802 446

01443 802 445

01873 732800

  • Text:

07814 610 009

  • Email

Thursday 2nd April 2020

MSK Physiotherapy Advice line

As a result of the current Covid 19 situation all Physiotherapy outpatient services are closed. If you have a new musculoskeletal problem, that is a problem with bones, joints and muscles, and you would like information and advice we can help you.

You can visit our old website for self-help advice or you can ring us on:
01495 768641, 01495 768642, 01495 768616

Wednesday 1st April 2020

Changes to our Health Visiting and School Nursing Services

In light of the current situation, the way we deliver care through our Health Visiting and School Nursing Services is changing. More information about these adapted services is available below:

Tuesday 31st March 2020

Temporary Changes To GP Surgeries

All GP surgeries in the Health Board area are ready and prepared to treat patients with suspected and confirmed Coronavirus (Covid-19) and they are following the national community framework to do so.

The care GP surgeries offer during the Coronavirus pandemic will take place in either an isolated area of the surgery, in a temporary clinical assessment centre, or at home.

To prevent the spread of the virus, in some areas, surgeries have collaborated with other Practices to introduce temporary drive-up facilities which will reduce the number of people entering buildings. Marquees outside surgery buildings provide a private area, which will allow patients to stay in their vehicle whilst initial patient observations are undertaken. The surgery teams will then determine whether patients require advice, treatment, a face-to-face appointment, or a referral.

These facilities will not carry out testing for COVID-19. Anyone who has any symptoms of COVID-19 should not attend one of these assessment centres, and should continue to follow the self-isolation guidance from Public Health Wales.

Monday 30th March 2020

Changes to the Emergency Department at the Royal Gwent Hospital

The way we run our Emergency Department and Medical Assessment Unit at the Royal Gwent Hospital has temporarily changed, due to the Coronavirus outbreak.

When patients arrive at the department, they will be triaged (given an initial check) outside the department. Patients will be required to queue in an outdoor area, which is under cover. People will be asked to queue according to Social Distancing guidelines, two metres apart, with lines marked on the floor to help observe this.

Inside the hospital, we have developed two Assessment and Treatment areas – one for patients who have Coronavirus symptoms, and the other for patients not showing any Coronavirus symptoms. This is to minimise the spread of the virus.

We would like to thank our patients for their patience and understanding at this time.

Saturday 28th March 2020

Audiology Service

Due to the COVID-19 outbreak all Audiology Services, including the DROP IN REPAIR CLINIC are CLOSED.

In the meantime we have staff available to provide support and advice. Please use the following details to contact the department. We can arrange an appointment for urgent cases. If you need new batteries please phone and these can be sent to you in the post.

Phone: 01443 802 446, 01443 802 445

Text: 07814 610 009


Friday 27th March 2020

Cancellation of all Routine Dental Appointments

Our priority is to keep you and our Dental Teams safe, so please do not go to your Dental Practice. If you have an Urgent or Emergency Dental problem, please call first.

If you do not have a Dentist, then please call the Dental Helpline on 01633 744387.

Please do not attend your local Dental Practice unless you have a pre-booked urgent appointment.

Thursday 26th March 2020

Important Information regarding the Trauma and Orthopaedic Service during the COVID-19 pandemic
Due to COVID-19, the way we deliver care within the Trauma and Orthopaedic Service is changing.
All elective (non-emergency) appointments and operations have been cancelled, however Emergency Services will continue, albeit with some changes.
All Fracture (Emergency) Clinic Appointments in Nevill Hall Hospital and the Royal Gwent Hospital have been cancelled and relocated to Ysbyty Ystrad Fawr, where all Fracture Clinics for the foreseeable future will be facilitated. If you had an existing Fracture Clinic Appointment at either of these sites, you will receive information regarding a new date and time at Ysbyty Ystrad Fawr.
Trauma (Emergency) Surgery will continue to be facilitated at Nevill Hall Hospital and the Royal Gwent Hospital, with some procedures also being conducted at St Woolos Hospital.
The Trauma and Orthopaedic Consultants are reviewing patients on a case-by-case basis. The booking/scheduling team will make contact with you if a Consultant Orthopaedic Surgeon considers it clinically necessary for you to be seen.
For any urgent queries, where possible, please contact us on the email addresses below, as telephone lines continue to be extremely busy.
We aim to respond to all emails within 48 hours, however given the current situation, responses to queries may be delayed.
Outpatients -
Inpatients -

Gastroenterology Ambulatory Unit

The Gastroenterology Ambulatory Unit has moved from the Royal Gwent Hospital to Springfield Day Unit in St Woolos Hospital. This is in order that we can continue to give our patients treatment. However due to the current situation patients must attend alone and will be checked prior to entering the unit.
For any queries please email:

Outpatient Referral & Booking Centre
The Outpatient Referral & Booking Centre have made temporary changes to their opening hours.  With immediate effect, we will be closed on Saturdays, however will continue to be available Monday to Friday between 8:00am and 6:00pm.
If you are calling to enquire whether or not an upcoming appointment will be going ahead, please be assured that we will contact you directly if there are any changes.
Thank you for your patience and understanding at this time.
For more information please see Public Health Wales & Aneurin Bevan University Health Board websites.

Tuesday 24th March 2020

Sexual Health

We are no longer operating Sexual Health Clinics at Ysbyty Aneurin Bevan.

There will still be appointments available in the following hubs:- 

Please do not attend these centres if you do not have an appointment. 

Childcare Provision for Key Workers During Covid-19

Misleading Information on Social Media Regarding Asthma and COPD

We are aware that there has been misleading information on Social Media regarding asking your Doctor/Practice Pharmacist for 'Rescue Packs'.

For clarification, we are NOT supplying "Just In Case" courses of Steroid and Antibiotics (known as 'Rescue Packs') to anyone other than those who were already receiving them prior to the Coronavrius Outbreak.

We understand that people with Underlying Respiratory Conditions, such as Asthma and COPD, will be worried about how the Coronavirus might impact them.

Please see the following advice:

- Use your inhalers as you have been advised by your Healthcare Professional, in order to manage your Underlying Condition as well as possible.

- Visit to view some video guidance on using your inhaler, even if you are certain you know how to use your inhaler.

- Contact your GP Practice by telephone if you believe your current Asthma or COPD symptoms are worsening. 

- Call 111 if these symptoms are severe, if you think they are symptoms of Coronavirus, or if your GP Surgery is not open for you to obtain advice.

Monday 23rd March 2020

Glyn Ebwy Surgery, Ebbw Vale

From Tuesday 24th March, Glyn Ebwy Surgery in Ebbw Vale will temporarily relocate from its current premises on. The primary care services for patients will be delivered from the Outpatient Department, Ysbyty Aneurin Bevan, Lime Avenue, Ebbw Vale. The contact numbers for the surgery will not change during this time.

The relocation has been done with the full support of the GP Partners and their team. This is a necessary move to allow the surgery site to be used a local assessment centre during the covid-19 pandemic.

Please be assured that patients of Glyn Ebwy Surgery who require the services of their GP during this time will experience very little disruption, and you will still be able to access the service for the duration of the relocation.

From Tuesday, Surgery staff will be on hand in Ysbyty Aneurin Bevan to help navigate patients who attend the site.

Aneurin Bevan University Health Board would like to formally thank Dr Kunju and Partners, and the Glyn Ebwy Surgery Team for their co-operation in this move and for helping us prepare for the challenging time ahead.

Cardiac Rehabilitation Service

In light of the current government advice regarding social distancing, we are unable to provide our normal service. In order to continue to provide support, guidance and advice to new and existing patients, that require cardiac rehabilitation, we will now provide this service via telephone consultations. Our multidisciplinary team will be in contact in order to keep you both physically and mentally healthy and as active as possible.

If you have been referred into the service or are an existing patient your local team will be in contact with you.

Dental Practices

Please note that all of our Dental Practices are accepting emergencies only for the foreseeable future.

Saturday 21st March 2020

Maternity Services

We understand that at this time, there is a lot of anxiety around the provision of Maternity Care, and in particular, Antenatal Care.

Please be assured that we will continue to provide care. We may, however, need to change how this care is delivered, and this may mean that for some appointments, there will be a telephone consultation rather than a face to face meeting. We would advise you to continue to attend planned appointments including any scans unless we contact you, however, we do ask that you attend on your own.

The Health and Well-being of yourself and your baby is very important to us, and should you have pregnancy-related concerns, including for Labour, you should continue to contact us on the numbers provided in your handheld records. If you could avoid calling these numbers to check that appointments are going ahead, that would be really helpful.

Despite changes to visiting in our hospitals, you will still be able to have one birth partner with you for your delivery and that person will be your nominated visitors for your time on the ward post-birth.

We understand that this will be very upsetting for many of our mums to be and their families, but ask that you adhere to this during this very difficult time in order to keep you, your baby and our staff safe.

We have also had to cancel our antenatal classes, such as parentcraft and pregnancy yoga. However, please follow Aneurin Bevan University Health Board Maternity Services to see a range of online videos to help you through your pregnancy.

Thank you for your understanding and good luck with your pregnancy and birth.

Friday 20th March 2020

Sexual Health

Due to the Coronavirus (COVID-19), Sexual Health service provision will be changing. From 9:00am Monday 23rd March 2020 all 'Walk In' services will be discontinued indefinitely.

There will be appointments available in 4 hubs:- 

Please do not attend these centres if you do not have an appointment. 

All clients are asked to telephone 01633 431709 for an appointment between 09:00 - 12:00 and 13:00 and 16:30.

We are currently offering appointments for all types of contraception and sexual infections (subject to staff availability). 

Only ring for an appointment if it is absolutely necessary. Do not attend your appointment if you have symptoms of coronavirus.  

The following booked appointments have been discontinued until further notice - vasectomy, PREP, difficult coil and implant clinic and psychosexual counselling, this is subject to change.

If you would like information on contraception options please visit these two excellent websites: 

 For more information on sexual infections please visit Sexwise


Hearing and Balance Unit 

Due to the COVID-19 outbreak all Audiology Services, including the Drop In Repair Clinic are closed. In the meantime, we have staff available to provide support and advice over the telephone, text or email. Please use the contact details below to get in touch.

We are able to supply batteries via post. Please contact us using the details above and we can get a supply sent out to you. If you are using our text or email please include your name and address.

For further future updates please go to our Audiology pages.


Thursday 19th March 2020

Community Pharmacies

Please be aware that from tomorrow (20/03/2020), Community Pharmacies will be closed between 12pm – 2:00pm each day. 

Our community pharmacies are working to meet exceptionally high levels of demand and these short periods of closure will allow Pharmacy teams to catch up to order and dispense medication with as little distraction as possible. 

We appreciate this decision will be inconvenient for some, but it is a much needed step to allow the safe and continued supply of medicines for our patients.


In light of the current social distancing guidance, we have temporarily cancelled antenatal education and pregnancy yoga classes.

To ensure women in Gwent can still access these services, we are putting together videos of these sessions to share on a private social media group that women under our care will be invited to. These online sessions will be available for all pregnant women across the Health Board area.

The videos can be watched at any time, but there will also be a live weekly online Question and Answer session with one of our Consultant Midwives to offer further support.

Health Visiting and Early Years staff, who also deliver antenatal education, will also be making videos available to share on the same platform.

We hope to have this online provision available from the beginning of next week.

If women have any concerns in relation to their pregnancy, they should contact their midwife or hospital at any time on the numbers provided to them.

Clinical Haematology Service

Relocation of the Clinical Haematology service from Royal Gwent and Nevill Hall Hospitals to Ysbyty Ystrad Fawr

The Health Board’s priority first and foremost remains the safety of its patients and workforce. In light of the recent COVID-19 outbreak, the Health Board has taken the decision to move Clinical Haematology services currently provided in Royal Gwent Hospital and Nevill Hall Hospital to Ysbyty Ystrad Fawr from Friday 20th March. This includes all:-

  • Day case
  • Assessment
  • Inpatients

Haematology outpatient services will remain in Royal Gwent Hospital and Nevill Hall Hospital for the time being but are expected to follow imminently and more information will be provided once it is available.


Diabetes Services

       Dietetics Services 

       Rheumatology Services