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111 Service Available Online and Over the Phone

Wednesday 6th April 2022

Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week, following the successful rollout of the 111 helpline to all health board areas.

The service has been in place in the Aneurin Bevan University Health Board area since 2019, and has now been rolled out to all seven health board areas in Wales.

The service, run by the Welsh Ambulance Services NHS Trust, can be accessed online at or by telephone by calling 111, giving people up-to-date health advice and guidance on which NHS service is right for them.

The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call.

If your health concern is urgent, call handlers on the 111 helpline can also help you get the right treatment at the right time and in the right place.

Health Minister, Eluned Morgan, said:

 “Medical advice and information about accessing the right service at the right time is available for free across Wales.

“This fantastic service, supported by £15m of Welsh Government funding, will help people receive the most appropriate care for their health needs and will also help to ease pressure on our vital 999 service."

Richard Bowen, National Programme Director for 111 said:

“Often within the NHS, access to urgent care services is really quite confusing.

“You don’t know what services are open when and, depending on your condition, you don’t know which healthcare professional would be the best person for you.

“The NHS 111 Wales website and free-to-call 111 number simplifies all of that, so that you only have to dial 111 and you will be signposted to one of a range of different options."