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How NHS 111 Wales Can Help You Stay Well This Winter

Winter can be tough on your health, and finding the right care can feel overwhelming. NHS 111 Wales offers practical advice on what to do next and can guide you to the most appropriate service, whether that’s self-care at home, a pharmacist, GP, or urgent care.

NHS 111 Wales is the free way to contact the NHS in Wales from landlines and mobile phones, 24 hours a day, seven days a week. This winter, NHS 111 Wales aims to make it easier for people to plan ahead, manage minor illnesses, and access the right care quickly and safely.

You can access the service online at www.111.wales.nhs.uk or by calling 111. It provides expert healthcare advice and helps you find the right care when you need it.

NHS 111 Wales is encouraging the public to:

  • Get your flu vaccination if you’re eligible
  • Keep basic medicines at home for minor illnesses
  • Plan ahead by ordering prescriptions early
  • Stay connected with family and friends for your mental wellbeing

 

The NHS 111 Wales website also offers expert advice on various illnesses and conditions, plus self-help tools including a virtual chatbot (ALBOT) to answer questions and guide you to the right care.

If you can’t find what you need online, you can call 111 for expert advice.

Using NHS 111 Wales can make a big difference. Trained healthcare professionals can help you avoid unnecessary trips to Emergency Departments or your GP, reducing pressure on busy frontline services by directing you to the most appropriate service for your need. For example, Pharmacists provide a range of services under the common ailments scheme which means they can assess and prescribe the appropriate treatment for many common illnesses, meaning a GP appointment isn't always necessary.

If you are feeling unwell this winter and not sure what to do or where to go, visit www.111.wales.nhs.uk or call 111.