Rachel Cronin Wins Pharmacy Technician of the Year at Welsh Pharmacy Awards 2025

We are delighted to share that Rachel Cronin, Pharmacy Technician at The Grange University Hospital Transfer Lounge, was named Pharmacy Technician of the Year at the Welsh Pharmacy Awards 2025, held last week.

This well-deserved recognition highlights the exceptional work Rachel carries out as part of the Transfer Lounge team.

The judges were particularly complimentary of the nomination and the huge impact Rachel has on patient care.

Lisa Forey, Head of Pharmacy – Operational Services, said,

“Rachel has made an outstanding contribution since joining ABUHB earlier this year. She has confidently established a brand-new pharmacy service in the GUH discharge lounge, working independently within a multi-disciplinary team. Her clinical interventions at discharge have enhanced patient safety and continuity of care. Through effective counselling, she supports patients transitioning from hospital to community, improving medication adherence and reducing readmissions.

“Rachel actively signposts services such as the common ailments scheme, DMR, and smoking cessation, promoting wellbeing and care closer to home. She ensures efficient medication transfer in the step-down model, reducing waste and avoiding duplication, contributing to cost avoidance. Her transcribing of discharge prescriptions supports patient flow and timely bed availability.

“Rachel’s positive attitude, reliability, and proactive approach in a developing service has made a significant impact. She truly embodies the ABUHB values.”

This fantastic news comes as we mark World Pharmacy Technician Day 2025, a day to recognise and celebrate the vital role pharmacy technicians play in healthcare. Rachel’s achievement is a shining example of the impact pharmacy technicians have on patient care every single day.

A massive congratulations to Rachel on this well-earned award!