Appointments
How to get an appointment
Your GP or another health professional can refer you in line with our referral criteria.
Appointments
If you need to change or cancel your appointment, you can telephone us between 8:30am and 16:30pm Monday to Friday on 01633 234840 or 01633 656027
Alternatively, you can email us on ABB.PACCTappointments@wales.nhs.uk.
To change a first appointment: please ring to change a follow-up appointment: 01633 656027
Before your appointment: please ring 01633 656027
Please bring:
- your appointment letters
- a list of medicines you are taking
- reading glasses
During your appointment
Your appointment may be:
- face-to-face for initial appointment
- by telephone - may be used for follow-up appointments
Your face-to-face appointment
Please arrive 15 minutes before your appointment.
You'll see a doctor or specialist nurse at your face-to-face appointment. We may need to carry out a physical examination during your appointment and a chaperone will be provided for you.
If this is your first appointment, it will take about 30-40 minutes. Follow-up appointments usually last 20-30 minutes.
Please be aware that should you fail to attend your appointment without notifying us in advance OR cancel two consecutive appointments, you will be discharged from the Pain Service in accordance with Health Board Policy.
Your phone appointment
If you have a phone appointment, the doctor or nurse will aim to call you at the appointment time. They may call up to 30 minutes before or after. Please have your phone close to you during this time. They will attempt to ring twice and if no answer this will be classed as a Did Not Attend.
Please note - Do not attend the hospital. You will be contacted as close as possible to the time specified above. Please make yourself available 30 minutes before and 30 minutes after your appointment time. If you have Caller ID on your telephone, the call number may show as 'Withheld/Private/03***'
After your appointment
Our PACCT Booking Team will book any follow-up appointments you need.
We’ll write to you and your GP (or the doctor who referred you) with details of what we talked about at your appointment.
Useful links
Opioids Aware | Faculty of Pain Medicine
Versus Arthritis | A future free from arthritis
Education Programme for Patients (EPP) Cymru - Melo Cymru Cymru