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Health Board social media house rules

This webpage explains how we manage and expect people to use our social media channels.

We operate channels across platforms to help communicate the work we do.

We use software to respond and to identify questions, themes, views and opinions on our policies and work.

We want our accounts to be safe and respectful places for everyone. We encourage you to post your feedback, questions and your stories and experiences.

We also ask you to follow some simple rules:

  • you are responsible for any content you post, including content that you choose to share
  • we will remove, in whole or in part, posts which we feel are inappropriate or contain personal information
  • we will report any profiles set up using Health Board or Welsh Government imagery, including fonts without permission

We will block and report users whose posts are:

  • abusive or obscene, for example racist, sexist, homophobic or sexually explicit
  • deceptive or misleading
  • violate any law or regulation
  • violate any intellectual property rights
  • spam (persistent negative or abusive posts which aim to provoke a response)
  • advertisements or promotional

We will retain details of public posts which breach our house rules and results in the account being blocked.

How we manage our accounts

Our social media channels are run by non-clinical Health Board staff who are bound by our policies and procedures, including the ‘NHS Wales All Wales Social Media Policy’.

We monitor our accounts from 9am to 5pm, Monday to Friday (not including public holidays).

We’ll always try to answer your questions, but with so many messages we may not be able to respond to all enquiries.

We will redirect questions that we cannot answer through social media where appropriate.

We try our best to give you correct information. If we make a mistake we will aim to rectify the situation and quickly provide the correct information.

Our social media staff are not medically trained and cannot offer medical advice through social media. If you need medical advice, please speak to your local GP surgery, visit, or call 111.

Please tell us if you think we’ve made a mistake, or you see anything you think is inappropriate or are concerned about.

We reserve the right to delete our accounts and to update or change these conditions at any time.


The above content is guided by the Welsh Government social media house rules