Kindness is at the heart of how we care for our patients, each other and ourselves. It means showing empathy and compassion and placing the needs and experiences of ourselves and others, at the heart of all we do.
Listen attentively and respond with empathy.
Offer timely support and practical help.
Tailor our approach to meet individual needs with thoughtfulness and creativity.
Be patient and reassuring, especially in distressing situations.
Recognise and acknowledge the emotions of others, whilst also being aware of our own and knowing when to prioritise our own wellbeing.