The Communications and Engagement Team take pride in the way we engage with the communities of Gwent, and we strive to ensure that residents are involved in the work of the Health Board. The team not only share key health information and messages, but they also encourage people to share their personal experiences and feedback to ensure that their voice is heard, and their feelings are listened to. This helps to shape Health Board services and make sure they are as effective and efficient as they can be.
Please find a few examples of what residents have shared with us below:
“My daughter and I had a long wait to be seen at The Grange University Hospital, however, when we were seen we were relieved to have a proper diagnosis from the incredible staff that work there.”
“Everything has got more complicated”
“I received your email about the Be Mindful app and then I had to pop to the church to meet with one of the WI groups. I shared it with the group and one lady asked for the details before I could even share them! They really liked the idea of it.”
“Why are the majority of people waiting for outpatient appointments not given a choice of where to go?”
“Another positive experience at Nevill Hall Hospital this morning in the out-patients department. Mr Ramadan and his team were amazing, professional, informative and reassuring. My husband and myself cannot praise your service enough. THANK YOU.”
“there are no bedside manners anymore”
“I visited Ystrad Hospital yesterday at 5.30pm with the Mayor of Blackwood and would wish you to pass on my thanks on how helpful the staff were at the consultation stand on the Minor Injuries Unit as they had an exhibition there with my range of questions. It was a pleasure to speak with them all including Paul Underwood”
“Surely x-rays can be sent between sites?”
“The Community Dental Team in Clytha are a fantastic service and support to the assisted living complex. “
“I would like to pass on my sincere thanks to everyone at the new breast unit at YYF. I visited today and walked in a nervous wreck but was put at ease straight away. After seeing a lovely doctor, having a mammogram and back in to see the doctor for my results, I was leaving after just an hour and a half totally reassured. The unit is light and bright, and the staff are all very friendly which puts you at ease. The NHS gets far too much criticism but credit where it is due the care, I received today was second to none so please pass on my sincerest thanks”
“There is a lack of Urology on call staff”
If you have any feedback that you would like the team to be aware of, please get in touch:
Tel: 01633 431890
Email: abb.engagement@wales.nhs.uk
Postal Address: Communications & Engagement Team, Aneurin Bevan University Health Board, Lodge Road, St Cadocs, Caerleon, NP18 3XQ