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GPs

GPs have often been the first point of contact for patients when they are feeling unwell or concerned about their health. The way general practice works has been evolving and the pace of change has been accelerated by the Covid-19 pandemic.

GPs work alongside a wide range of health professionals in local practices/surgeries and health centres.

You don't always need to see your GP and your practice may recommend that you see another health professional who is part of the practice team.

GP practice receptionists throughout Gwent have been trained to advise callers who is best placed to treat them, ensuring patients effectively navigate the services they need. This might include the Practice Nurse, Advanced Nurse Practitioner, local Pharmacist or indeed a Practice-Based Pharmacist who can treat you without necessarily seeing your GP.

The receptionist will ask you a range of questions to help understand the issue and will direct you to the best healthcare professional who is most suited to deal with your needs.

Here is some useful information:

  • GP Practices are still open, but how you access care may be different.
  • Video, phone & email consultations are all offered to patients and you can be confident that if you need a face-to-face consultation this will be provided.
  • However, all face to face appointments are now arranged on a case-by-case basis following careful remote assessment.
  • As part of your telephone or video consultation, your GP will assess the safest and most appropriate way to deal with your issue, and will arrange for you to be seen in person by a member of the practice team if necessary.
  • Your safety is the primary concern and this is the main factor dictating the type of consultation offered, similar to our hospital colleagues.
  • If you have an appointment at the practice, please be assured that measures are in place to keep you and the practice team safe.
  • Only attend the practice if you have an appointment, and please ensure you arrive exactly on time so that practices can limit numbers in waiting areas to adhere to social distancing.
  • If you have a question, before you telephone, please check your practice website as it may have the answer.
  • GPs and their practice teams are working hard to provide care safely and please remember that they are there for you.

Further information on choosing the right service for your needs.

Our goal is to help you stay in your own home and in your community for as long as possible because we know this is not only better for your physical health, particularly if you are elderly, but also your mental wellbeing.

Hospital is reserved as somewhere patients only go when absolutely necessary.

Outside of surgery opening times, contact 111 for the GP out-of-hours service.

GP and Pharmacy Opening Times - Christmas and New Year 2020 / 2021

Pharmacies/chemists can also provide some prescription-only treatments under the Common Ailments Scheme. See this page for more details: Need Urgent Care?