GPs have often been the first point of contact for patients when they are feeling unwell or concerned about their health. The way general practice works has been evolving and the pace of change has been accelerated by the Covid-19 pandemic.
GPs work alongside a wide range of health professionals in local practices/surgeries and health centres.
You don't always need to see your GP and your practice may recommend that you see another health professional who is part of the practice team.
GP practice receptionists throughout Gwent have been trained to advise callers who is best placed to treat them, ensuring patients effectively navigate the services they need. This might include the Practice Nurse, Advanced Nurse Practitioner, local Pharmacist or indeed a Practice-Based Pharmacist who can treat you without necessarily seeing your GP.
The receptionist will ask you a range of questions to help understand the issue and will direct you to the best healthcare professional who is most suited to deal with your needs.
Here is some useful information:
Our goal is to help you stay in your own home and in your community for as long as possible because we know this is not only better for your physical health, particularly if you are elderly, but also your mental wellbeing.
Hospital is reserved as somewhere patients only go when absolutely necessary.
Outside of surgery opening times, contact 111 for the GP out-of-hours service.
Pharmacies/chemists can also provide some prescription-only treatments under the Common Ailments Scheme. See this page for more details: Need Urgent Care?