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Covid-19 Vaccination Frequently Asked Questions (FAQs)

How do I get my COVID Pass?

Please visit the Welsh Government website at Get your NHS COVID Pass | GOV.WALES for information on getting your COVID Pass.

My vaccination status record is incorrect on my COVID Pass- what do I do?

If your COVID Pass is not displaying proof of a vaccination that was issued by Aneurin Bevan University Health Board, please contact our booking centre on 0300 303 1373, who will be able to look at your record and confirm what record we hold.

If you received your vaccinations in another Health Board area and this vaccination is not showing, you will need to contact that Health Board to get the vaccination added to your record.

For information on COVID passes for those who are clinically vulnerable, please visit the Welsh Government website at NHS COVID Pass: help getting your pass | GOV.WALES.

My personal details are incorrect on my COVID Pass- what do I do?

Unfortunately, the Health Board is unable to amend your personal details on your COVID Pass. Please contact your GP Practice and ensure your information is up-to-date with them, as their system links with your NHS record.

Why have I received an appointment for my booster vaccine when I've already had three doses of the Covid-19 vaccination?

If you've received an invitation for a booster dose vaccination after already receiving three Covid-19 vaccinations, this is because you are classed as immunosuppressed. A third dose and booster dose of the Covid-19 vaccine is being offered to people aged 12 and over who had a severely weakened immune system when they had their first two doses.

If you had a severely weakened immune system when you had your first two doses, the vaccine may not have given you as much protection as it can for people who do not have a severely weakened immune system. A third dose may help give you better protection.

If you've had a third dose vaccination, you'll be eligible for a booster dose from three months (91 days) after your third dose. If you receive an appointment for a booster vaccination, please do everything you can to attend.

For more information, please visit: Joint Committee on Vaccination and Immunisation (JCVI) advice on third primary dose vaccination - GOV.UK (

When will I receive my first booster vaccination?

Please visit our Getting Vaccinated page.

I'm clinically vulnerable or over the age of 18 and have yet to receive an offer of an appointment. What should I do?

Please visit our Getting Vaccinated page.

I'm currently unwell (with an illness that isn't Covid-19, e.g. with a chest infection) or on antibiotics- can I still attend my booster appointment?

Yes, you should still be able to receive your booster if you are unwell. However, if you are running a high temperature or are extremely unwell, please check with your GP or with a vaccinator on site before having your vaccination.

I missed my appointment as I was away on holiday - what should I do?

Please visit our Getting Vaccinated page.

I can’t make my appointment due to having Covid - what shall I do?

If you’ve recently contracted Covid-19 and are over 18, you’ll need to wait 28 days before having your booster vaccination. Fill in this form to cancel your appointment and request for a replacement appointment to be sent to you. We can check on our system from the date you tested positive and re-issue and appointment once you are eligible again.

My child is under 18 and has recently tested positive for Covid-19. How long do they have to wait to receive their vaccination?

Children under 18 who have been infected with Covid-19 will need to wait 12 weeks before receiving any Covid-19 vaccinations.

If your child has received an invitation for their 1st or 2nd dose of the Covid-19 vaccine, please do not attend if they have tested positive for Covid-19 within the past 12 weeks. This starts from the date of their positive PCR test.

If your child is in a group that is at greater risk of serious illness from Covid-19, they will need to wait 4 weeks after their positive test.

If your child cannot attend their allocated appointment for this reason, you can cancel their appointment by calling 0300 303 1373.

Further information can be found on the Public Health Wales website.

I haven’t had a first dose vaccination, can I just walk in to a vaccination centre?

Please visit our Getting Vaccinated page.

I haven't yet received my second dose vaccination- can I just walk in to a vaccination centre?

Please visit our Getting Vaccinated page.

Which vaccine will I receive for my Booster dose?

The vaccine you receive will be dependent on supply. We are currently offering Pfizer and Moderna within our clinics, but unfortunately, it isn’t possible to choose which vaccine you receive.

Do you have any walk-in clinics that I can attend?

Please visit our Getting Vaccinated page.

I'm pregnant and need my first, second or booster vaccination. What do I do?

Please visit our Getting Vaccinated page.

If you are over 20 weeks pregnant, please walk to the front of the queue, make yourself known to staff and you will be fast tracked as a priority.