The regulations for the management of concerns in Wales were introduced in April 2011. The regulations require health bodies to investigate once, investigate well. The Aneurin Bevan University Health Board Putting Things Right Team aims to support all staff and patients in the management of patient concerns (complaints, patient safety incidents and claims). A key aim of the Health Board is to ensure that it is well placed to learn from adverse events.
The team supports the investigation of concerns using a common process and facilitates action planning to improve services for patients. The team are always happy to provide advice and support during the investigation and resolution of a concern.
For further information please visit the
Putting Things Right website pages. If you have any queries, please contact:
Jane Rowlands-Mellor
Assistant Director
Putting Things Right
Aneurin Bevan University Health Board
Tel: 01633 431674