Class 7: The services we offer

Class Description: information about the services we offer, including the range of services that the Health Board plans and provides for the Gwent area and how we deliver these through primary, secondary and community health services. Also guidance and information leaflets produced for the public and businesses and regular communications with the media.   

Aneurin Bevan University Health Board is responsible for providing hospital, community, mental health, learning disability and primary care services for the residents of the Gwent area. 
Information about these services is available on the website: https://abuhb.nhs.wales
The main providers of primary care services are: 
Full lists of primary care contractors is available on our website: https://abuhb.nhs.wales
Guidance and Patient Information, other booklets and newsletters information leaflets
Aneurin Bevan University Health Board publishes a range of guidance and information leaflets, including material to promote local health services, newsletters and other corporate literature.  These are published on our website: https://abuhb.nhs.wales.
Patient Information Leaflets are available on the About Us section of the website.    
Aneurin Bevan University Health Board works with local, regional and national media to promote the work of the Health Board.  Regular press releases, including statements, will be forwarded to media contacts to ensure that public awareness is raised around the important issues being addressed by the Health Board.
 
Press Releases currently available can be accessed via the news section of our website: https://abuhb.nhs.wales.
 
The Health Board has developed a suite of Communications Strategies and a range of information for the public. 
For further information regarding external and media communications, please contact: 
Richard Bevan
Board Secretary
Aneurin Bevan University Health Board
Headquarters
St Cadoc's Hospital
Lodge Road
Caerleon
Newport
NP18 3XQ
Telephone: 01633 435959
Information available through our Publication Scheme will normally be free of charge. However, the Health Board can refuse an entire request if it would cost too much or take too much staff time to deal with the request. The Freedom of Information Act recognises that freedom of information requests are not the only demand on the resources of a public authority. They should not be allowed to cause a drain on your time, energy and finances to the extent that they negatively affect your normal public functions.   
 
Currently, the cost limit for complying with a request or a linked series of requests from the same person or group is set at £600 for central government, Parliament and the armed forces and £450 for all other public authorities. The biggest cost is likely to be staff time at a rate of £25 per person per hour, regardless of who does the work, including external contractors. This means a limit of 18 or 24 staff hours, depending on whether the £450 or £600 limit applies to your public authority. An organisation can refuse a request if it estimates that the cost of compliance would exceed this limit. This provision is found at section 12 of the Act.
 
Members of the public are also entitled to request information from public bodies under various Acts. These include Freedom of Information, Data Protection, Access to Health Records and Environmental Information Regulations. Depending on the nature of the request the Health Board may be entitled to charge before releasing the information. 
If you are unable to find what you are looking for, please contact us abhb.enquiries@wales.nhs.uk 
For further information please contact: 
Richard Bevan
Board Secretary
Aneurin Bevan University Health Board
Headquarters
St Cadoc's Hospital
Lodge Road
Caerleon
Newport
NP18 3XQ
Telephone: 01633 435959
The material available through this Publication Scheme is subject to the Health Board’s copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner.  Where any of the copyright items in this Scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status. Permission to reproduce material does not extend to any material accessed through the Publication Scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.
 
For HMSO Guidance Notes on a range of copyright issues, see the HMSO web site: www.hmso.gov.uk/guides.htm or contact: 
HMSO Licensing Division,
St Clements House,
2-16 Colegate,
Norwich,
NR31BQ,
Tel: 01603 621000,
Fax: 01603 723000,
Email: HMSO Licensing
The regulations for the management of concerns in Wales were introduced in April 2011. The regulations require health bodies to investigate once, investigate well. The Aneurin Bevan University Health Board Putting Things Right Team aims to support all staff and patients in the management of patient concerns (complaints, patient safety incidents and claims). A key aim of the Health Board is to ensure that it is well placed to learn from adverse events. 
The team supports the investigation of concerns using a common process and facilitates action planning to improve services for patients. The team are always happy to provide advice and support during the investigation and resolution of a concern.  
For further information please visit the Contact Us section of our website.  If you have any queries, please contact: 
Jane Rowlands-Mellor
Assistant Director Organisational Learning
Putting Things Right
Aneurin Bevan University Health Board
Tel: 01633 431674