The increasing transmission of COVID-19 within our communities, together with the usual winter demand on our emergency care is having a significant impact on our ability to provide normal services. It has therefore become necessary to make some changes to our services from Monday 14th December 2020. You can read further details about this on our Coronavirus Official Information page.
The Covid-19 pandemic has caused significant disruption to our NHS services. We have continued to provide care as normal to patients who need urgent treatments (through A&E, Cancer services etc) although many routine appointments and treatments have been postponed.
As we see fewer Covid-19 cases in our hospitals, we will restart many of the routine services that have been put on hold. If you are required to attend one of our Hospital Sites or Community Clinics, you will find that the way they are run has now been altered slightly to accommodate Social Distancing Regulations.
Please click on a service below to check for the latest updated information.
If you have a specific question relating to your personal circumstances, please call the number on your appointment letter. To enquire about or change an appointment date, please call our Booking Centre on 01495 765055.
Please note- if you are having Elective Surgery at one of our Hospitals, you will be given a Covid-19 test and then asked to self-isolate before your admission into Hospital.
Anyone who is referred into a service from their GP will receive an appointment letter as usual.
Whilst some adult mental health services have changed the way they deliver care, all services have remained open throughout the pandemic. All of our inpatient wards are open to admissions. There is general rule of no visitors being allowed onto wards at present unless there are exceptional circumstances.
The Crisis Resolution Home Treatment Teams based in St Cadoc’s Hospital, Ysbyty Ystrad Fawr and County Hospital remain open. Patient assessments are carried out face to face and ongoing treatment is delivered either face to face or via telephone, or virtual appointment, dependent on the needs of the patient.
The Out of Hours crisis service remains open with patients being assessed within Kemeys at St Cadocs Hospital.
The Community Mental Health Teams based within each borough remain open and are accepting referrals, with assessments being carried out face to face where possible, or via telephone or virtual appointment. Existing patients are continually reviewed and offered either face to face, telephone or virtual appointments, dependent on the needs of the patient.
All specialist services remain open. Many appointments are delivered via telephone or virtually. Patients are continually reviewed and if required will be seen face to face.
We are continuing to offer online or telephone appointments for Urgent Pre-Assessment Clinic and Urgent Obstetric Pre-Assessment Clinic patients. Anaesthetic Notes Reviews are also being undertaken online.
Pain Services Outpatient appointments for new and follow up patients will continue to be conducted over the telephone and online.
The Pain Service is looking to increase the number of treatment sessions offered to urgent patients and is in the process of securing suitable theatre space. The service is unable to offer appointments for acupuncture at the current time.
The Bladder and Bowel Nursing Service has currently suspended routine services in line with recent Welsh Government advice and Health Board communication.
Plans are progressing to reintegrate staff that are currently supporting District Nursing Teams to return to the Bladder and Bowel Nursing Service, so the service can be delivered at full capacity once again.
All urgent elective inpatient services have relocated to The Grange University Hospital.
The following Cardiology Outpatient Services are taking place as indicated below:
- Consultant Clinics - Telephone and Attend Anywhere (video calling system) clinics continue to take place. Face to face clinics are being held in Royal Gwent Hospital, Nevill Hall Hospital, Ysbyty Aneurin Bevan and County Hospital;
- Heart Failure Clinics - Telephone clinics and Attend Anywhere (video calling system) clinics continue to take place. Face to face clinics are being held in Chepstow Hospital, County Hospital and the Royal Gwent Hospital;
- Cardiac Rehabilitation Clinics - Telephone clinics and Attend Anywhere clinics continue to take place and patients will also be issued with guidance manuals for remote sessions where appropriate. Some individual exercise assessments have also been started where appropriate.
The following Cardiology Diagnostic Services are taking place at the sites indicated below:
Plans are being worked through for Cardiac Rehabilitation individual face to face assessments.
From w/c 01.03.2021 we will be running face to face clinics for suitable patients in Nevill Hall day hospital.
The following clinics are running for urgent cases only:
- TIA Clinics
- Parkinson's Clinics.
CAMHS continues to offer a service to children and young people. We are fortunate to be able to continue to meet with our young people and families face to face, however, this must be governed by clinical need with the use of remote platforms of communication, assessment and intervention being fully utilised where appropriate.
We continue to receive referrals via the single point of access (SPOA) SPACE well-being panel borough meetings and into our clinical bases in Ty Bryn and White Valley Centre at St Cadocs Hospital where outpatient appointments are running. In addition, we have now returned to providing satellite clinics at Ysybyty Ystrad Fawr in the children's out-patient department as we were prior to the initial COVID-19 lockdown.
Whilst a proportion of our appointments occur as either an Attend Anywhere virtual appointment or a telephone consultation, we have continued to offer a large number of face to face appointments in those cases where there is clinical need.
Clinicians have continued to undertake a number of telephone appointments offering a range of options to patients for clinical work. Our operating procedure is in place with rooms set up to support social distancing for staff and families and we are continuing to use PPE.
CAMHS are continuing to offer a range of remote and face to face appointments , and those young people and families in greatest need will continue to receive a good service. This will continue throughout the lockdown . We are of course adhering to all of the guidance regarding COVID-19, in order to keep families, young people and staff as safe as possible throughout this period and beyond.
We are still receiving higher than normal numbers of referrals for young people experiencing difficulties, and are looking at trends and data in order to continue to ensure that we are meeting the needs of young people. We continue to offer appointments and intervention using a range of approaches and platforms, including face to face when clinically indicated. Our young people and families are given choices regarding how they can access help - this can be via telephone , virtual platforms or face to face meetings. We would like to reassure families and young people who are struggling that we are here for them, and that all our interventions are carried out according to COVID guidelines.
Virtual group work has started and we are actively looking at increasing access to this safely in order to increase the therapeutic choices for young people. For example, alongside DBT groups, we are organising Family Therapy Clinics remotely and carrying out other systemic, family orientated group work.
With the recent COVID-19 localised lockdowns and following an increase in the number of referrals coming into the service, we have begun to re-visit discussions and planning on the provision of virtual therapeutic group work.
Community Pharmacies continue to provide prescription dispensing services for all patients across Gwent. However, because of the need for social distancing, access to pharmacies may be limited. Please allow plenty of time when requesting repeat prescriptions, ideally ordering 7 days before you need your next supply. My Health Online offers a convenient way to order repeat prescriptions and book appointments with your GP online. Please see more details.
If you are taking regular medication, repeat “batch” dispensing may be suitable for you and provide prescriptions for up to a year’s medication at a time. Please see more details.
Both My Health Online and batch prescribing can help cut down the visits you need to make to your GP and pharmacy and help with social distancing.
The following non-prescription services continue to be available from pharmacy, with consultation being provided over the telephone.
Common Ailments – Providing NHS funded treatment for 28 common conditions without the need to see your GP
Smoking Cessation – A 12 week, one to one programme of support and nicotine replacement therapy to help you quit
Emergency Contraception – Confidential provision of emergency contraception without the need to see your GP
Emergency Supply – Provides an emergency supply of most previously prescribed medication if you run out and your GP isn’t available.
Flu vaccination service – NHS funded vaccination for patients over 18 in eligible risk groups and care home/domiciliary care workers (including people aged 50 and over)
Please see the 111 Wales website for more details or contact your local pharmacy.
NHS dental practices across Aneurin Bevan University Health Board will continue to provide dental care in accordance with Welsh Government Dental guidance. We are currently in “Amber Phase” and dental practices are able to provide a wider range of care and treatment for patients.
Dental practices will be able to provide appointments that are not just for urgent dental problems. Dental practices have been advised to prioritise:
Dental practices have been asked to delay routine dental checks for low risk patients so that they have appointment slots available for those who need urgent treatment or treatment that was delayed. At this time, it is important that those most in need of dental care receive it ahead of those with no problems. Practices will provide dental recalls once all urgent and essential patient needs are addressed.
Travel for medical assistance including accessing dental care is deemed a reasonable justification for travel during lockdown restrictions.
If you have a dental problem that has not improved with painkillers, a dental infection or a lump, swelling or ulcer that has not disappeared after 2 weeks you are advised to phone your dental practice or local dental helpline on 01633 744387.
If you, or a family member or someone you live with has COVID 19, the dental practice can provide advice over the phone, and write a prescription for medication if it is required. If you need emergency dental care you may need to be seen in one of the COVID 19 dental centres which has the right PPE (masks, gowns, visors) to protect the dental team. The dental helpline or your dentist are able to refer you if it is required.
We have now re-instated Urgent Patch Testing and a telederm session to appoint our routine lesions.
Urgent skin lesion patients are being seen in one stop lesion clinics or via the telederm service. Services are currently only in place at Newport Hospitals. Patients attending one stop lesion clinics may be offered treatment on the day if appropriate. Patients being seen via the telederm service will attend the Clinical Photography department for images of the lesion to be taken. They will then receive a report from a Consultant Dermatologist and information about any further treatment that may be necessary.
Some telephone clinics and face to face clinic appointments are in place for urgent lesion follow up patients.
Minor procedures using Local Anaesthetic are being undertaken at St Woolos Hospital.
Urgent general dermatology (e.g. skin rashes) services for both adults and children are being provided via telephone consultations. Where this is not appropriate urgent patients are being seen face to face in outpatient clinics. Telephone consultations are also in place for follow up patients and those on the routine waiting list.
The Phototherapy Service restarted as planned in St Woolos Hospital and Ysbyty Ystrad Fawr.
The Patch Testing Service restarted as planned in St Woolos Hospital.
For urgent patients a Phototherapy Service at St Woolos Hospital was reinstated on 3rd August; telederm appointments at Nevill Hall Hospital were reinstated on 10th August.
General dermatology clinics are being held at St Woolos Hospital
Teledermatology sessions for routine lesion patients have commenced as planned.
One stop lesion clinics reccommenced as planned in Nevil Hall Hospital.
The Thursday am clinic has recommenced as planned in Nevill Hall Hospital.
A Paediatric clinic is currently held on the Dermatology unit in St Woolos Hospital.
A selection of face-to-face clinics for clinically urgent Diabetes and Endocrine patients have commenced in Nevill Hall Hospital, Ysbyty Aneurin Bevan and Royal Gwent Hospital .
A number of Diabetes and Endocrine Consultant clinics will continue operating via telephone consultations across all sites.
Most of the Diabetes Specialist Nurse clinics will continue to operate via telephone or video consultations. Face to face consultations will be offered to clinically urgent patients.
We are currently working through our plans to evaluate how our Diabetes Education group training can be conducted in an online setting.
Some clinically routine Dietetics Outpatient services have stopped running. However, all clinically urgent patients will be still offered an appointment.
We are offering Attend Anywhere or telephone consultations for the following services:
- Ante Natal Diabetes;
- Community Nutrition Support;
- Complex Nutrition Clinics (including Gastroenterology);
- Diabetes Specialist Clinics (including new diagnosis, remote education and support for complex patients, insulin pump clinics);
- Urgent Primary Care Dietetics;
- Home enteral feeding;
- Cancer Patients
- all Paediatric Dietetics appointments
If deemed necessary, face-to-face appointments are available for Ante Natal diabetes patients, Home Enteral feeding, Paediatric Diabetes, urgent Paediatric endocrine and Paediatric weight checks.
Virtual Diabetes structured education groups (XPERT) have restarted with the diabetes specialist nurses.
Our 'Nutrition Skills for Life' community nutrition training is also being developed as a virtual course for community staff.
Face to face Paediatric rapic access for urgent reviews and Paediatric endocrine appointments have restarted.
Diabetes education for patients with Type 1 Diabetes (DAFNE) will be restarting from February 2021 via Teams Videocall.
The Grange University Hospital is now open and our Emergency Department is now based here. If you have a life threatening injury or serious illness you can call 999 or attend the Emergency Department for treatment.
The following services will be available at The Grange University Hospital:
- Emergency admissions formajor illnesses or injuries and those in need of resuscitation;
- Emergency surgery and trauma care;
- Major and co-morbidity (more than one serious condition) surgery;
- Emergency Assessment Unit;
- Critical Care;
- Acute Cardiac Unit;
- Cardiology Inpatients;
- Hyper Acute Stroke Unit;
- Acute Medicine;
- Obstetric inpatients and high risk births;
- Childrens Assessment Unit;
- Neonatal Intensive Care and Special Care Baby Unit;
- Paediatric inpatients and Paediatric inpatient surgery;
- Emergency endoscopy.
For a minor injury, our Minor Injury Units are now ready to welcome you at Nevill Hall Hospital (24/7), the Royal Gwent Hospital (24/7), Ysbyty Ystrad Fawr (24/7) and Ysbyty Aneurin Bevan (Monday to Friday 9am-7pm). Adults and children over one year old with a wide range of injuries can be treated at our Minor Injury Units. These units are run by an experienced team of highly skilled, specially trained Emergency Nurse Practitionners, Triage Nurses and Healthcare Support Workers. You can visit one of our units for:
- Limb injuries which includes broken bones, fractures and dislocations to fingers and toes;
- Wounds, grazes and minor burns;
- Head injuries (providing there is no loss of consciousness or the patient is taking blood thinning medications);
- Face injuries (providing there is no loss of consciousness);
- Minor back and neck injuries (providing the patient is mobile, there is no pins and needles in arms or legs and has not fallen from a height greater than five stairs or 1metre);
- Eye, ear and nose injuriesand foreign bodies;
- Rib injuries;
- Insect , animal or human bites.
The following services can be provided at our Minor Injury Units:
- Access to x-rays for injuries;
- Wound closure including stitching and gluing;
- Application of dressings;
- Application of plaster casts, splints, strappings and slings;
- Reduction of minor joint dislocations;
- Removal of foreign bodies;
- Eye washouts;
- Administration of medication to treat the injury.
Temporary Changes to Emergency Surgery and Trauma Services
Due to Covid 19, the way we deliver care has had to change. In order to ensure we have sufficient capacity and resources to safely care for our patients we have centralised our emergency surgery and trauma services at the Royal Gwent Hospital until the Grange University Hospital opens later this year in mid November.
This means if you need to attend one of our Emergency Departments by ambulance with abdominal pain, major broken bones or anything that may require emergency surgery, you will be safely redirected to the Royal Gwent Hospital. If you are able to attend with your own transport, please could you present at the Royal Gwent Hospital where specialist consultants are ready to treat you.
Our Minor Injuries departments at Ysbyty Ystrad Fawr, Ysbyty Aneurin Bevan, Nevill Hall and Royal Gwent hospitals are still functioning as normal and generally the waiting times there are much shorter. Our team of Emergency Nurse Practitioners are waiting to treat you.
We would encourage you to attend your Minor Injury Unit for any minor injuries such as:
For minor ailments such as colds, earache, rashes, temperatures please use the symptom checker on the NHS 111 website to Choose Well how best way to access the most suitable healthcare for you. If you are unsure and need advice then phone 111 who will direct you to the most appropriate place for you to attend.
The ENT service continues to review and treat patients with the most clinical need. These include patients that are suspected or confirmed cancers or on an existing cancer pathway. The service are conducting face to face appointments for those patients that have been deemed the most clinically urgent. Work has been undertaken to improve the outpatient environment to be able to increase the numbers of patients that can safely be seen in a face to face setting. We have, in the last few weeks, restarted some urgent services in Nevill Hall Hospital. Virtual and telephone review sessions have been created where it is deemed more appropriate to review patients 'at home' as opposed to with the hospital setting.
The service continues to develop and implement plans, in accordance with current clinical and infection control guidance, to increase capacity to review patients as quick as possible.The service will continue to review and treat patients based on their clinical need.
All routine Audiology Services, including the Drop-in Repair Clinic, are closed. However, staff are available to provide support and advice. The following details can be used to contact the department, and you can also order new Hearing Aid batteries via these contact numbers:
- 01633 234 390
- 01443 802 446
- 01873 732800
Text: 07814 610 009, E-mail: gwentrghaud.ABB@wales.nhs.uk
We are currently revising our plans to offer routine appointments once the urgent and priority patients have been seen. All routine patients will be seen in waiting time order, with those who have been waiting the longest seen first.
We are offering some weekly face-to-face Hepatology Outpatient appointments and Fibroscan clinics for Urgent patients at County Hospital, and routine/ non-urgent clinics are being conducted via telephone. We will be restarting face to face clinics at The Royal Gwent Hospital at a reduced capacity to comply with social distancing guidance for Dr V Goel, Dr N Balaratnam, Dr A Somasekar and Dr A Yeoman as below;
Friday Alt clinic
We have restarted a clinic on a Friday afternoon for our IBD patients at Nevill Hall Hospital.
All other standard outpatient appointments are being undertaken either virtually or by telephone, at a reduced capacity.
Fibroscan clinics, Endoscopic Retrograde Cholangiopancreatography (ERCP), Endoscopic ultrasound (EUS), Capsule Endoscopy appointments and Diagnostic Endoscopy services at The Royal Gwent, Nevill Hall and Ysbyty Ystrad Fawr Hospitals are all running daily, but at a reduced capacity. Bowel Screening Wales services have restarted, with reduced activity at Ysbyty Ystrad Fawr Hospital.
An Endoscopy service currently takes place at St Joseph's Hospital. We are also providing some outpatient activity at St Josephs Hospital, including Clinical Nurse Specialise clinics for our IBD patients.
The Gastro Ambulatory Care Unit has now moved to St Woolos Hospital, but is continuing to perform drains, infusions, reviews of discharged patients and blood tests as usual. Inflammatory Bowel Disease (IBD) infusions are being performed at a reduced capacity at Nevill Hall Hospital.
Personal Protective Equipment (PPE) is being utilised where necessary.
We are reviewing our plans to reinstate our Blood Borne Virus (BBV) service for treatment of Hepatitis, as well as the booking of urgent and routine, repeat and surveillance Endoscopy appointments.
Urgent Suspected Breast Cancer Surgery has continued throughout the Pandemic, with an additional all day Tuesday list commencing at St Josephs Hospital.
We are currently offering reduced clinics for all face-to-face diagnosed Colorectal Cancers. Urgent Paediatric Surgery has now been started once again, and Endocrine Surgery has been re-instated at the Royal Gwent and Nevill Hall Hospitals, with follow up appointments happening over the telephone.
Some Oupatient appointments have restarted for Upper Gastrointestinal at Ysbyty Aneurin Bevan. Consultations have been taking place over the telephone, unless physical examinations are required. Telephone Consultations are also taking place for all Urgent Suspected Cancer, and urgent and routine colorectal referrals (including Hernias, Bleeding Haemorrhoids). In addition to telephone consultations, urgent Upper Gastrointestinal and urgent colorectal face-to-face outpatient appointments have commenced at St Joseph's hospital.
Telephone consultations for Vascular Surgery are encouraged wherever possible, however face-to-face appointments and hot clinics are available if preferred.
The following treatments have resumed, with reduced lists re-instated:
- Laparoscopic Cholecystectomy for Pancreatitis and other urgent conditions;
- Laparoscopic cholecystectomy following certain illnesses (considered on a case by case basis);
- Rectum Examinations Under Anaesthetic for anal pain/anal mass/ Crohn’s sepsis/ Crohn’s resections;
- Colonoscopy (reduced lists)
We have now introduced a reduced outpatient service at Nevill Hall Hospital, in addition to the outpatient clinics already being undertaken Monday to Friday at St Joseph's Hospital. These are face to face clinics for Upper Gastrointestinal and Lower Gastrointestinal patients. The appointments are booked for patients who have been referred to the service and prioritised as urgent and also for the longest waiting routine patients.
All routine patients will be treated in turn, with those waiting the longest treated first.
GP Practices are still open, but how you access care maybe different.
Video, phone and email consultations are all offered to patients and you can be confident that if you need a face to face consultation then it will be provided. However, all face to face appointments are now arranged on a case by case basis following careful remote assessment.
As part of your telephone or video consultation, yor GP will assess the safest and most appropriate way to deal with your issue and will arrange for you to be seen in person by a member of the practice tem if necessary.
Your safety is the primary concern and this is the main factor dictating the type of consultation offered, similar to our hospital colleagues.
If you have an appointment at the practice, please be assured that measures are in place to keep you and the practice team safe. Only attend the practice if you have an appointment, and please ensure that you arrive exactly on time so that practices can limit numbers in waiting areas to adhere to social distancing.
If you have a question, before you telephone, please check your practice website as it may have the answer.
GP's and their practice teams are working hard to provide care safely and please remember that they are there for you.
The link below provides further information on choosing the best service:
Gynaecology has currently suspended routine services in line with recent Welsh Government advice and Health Board communication.
Urgent Suspected Cancer activity, including Post-Menopausal Bleeding and Colposcopy appointments, will now be delivered from Ysbyty Ystrad Fawr and Ysbyty Aneurin Bevan. Urgent Suspected Cancer diagnostic procedures continue to be delivered at Nevill Hall Hospital.
Cervical Screening services and Fertility Clinics have also recommenced, with face-to-face Fertility consultations available and women age 38+ prioritised. Insertion of pessary has now restarted.
The service will be utilising capacity at St Joseph's Hospital to increase the number of operations being performed.
- Urodynamics diagnostics;
- Any laparoscopic procedure;
- Anterior and posterior repair and urogynaecology procedures including TVT/TOT insertions and other repairs;
- Total Abdominal Hysterectomy (including Bilateral Salpingo-Oophorectomy;
- Oophorectomy (benign conditions);
- Sterilisation or fertility investigations;
- Hysteroscopy (benign conditions)
All Outpatient appointments and treatments are now being offered.
In all areas we have ongoing support from our Responsive Feeding Teams who are making contact with all parents/carers within 72 hours of birth discharge to provide telephone support and advice. There is a New Birth Home Visit from a named Health Visitor for every family when their baby is 10 to 14 days old and again at 4 to 6 weeks and also a home visit by a Health Visitor at 6 months and 15 months. Health Visitors are also seeing face to face at home or at a local venue for those families requiring extra support and advice. Our skill mix staff are commencing home visits to weigh and measure children at 27 months following a telephone contact and will continue to provide a telephone contact at 3 and a half years. All Health Visiting staff will wear the required COVID-19 protective equipment for home visiting and face to face contacts.
If a family does not wish for a home visit to go ahead or to attend a local venue then the contacts could be completed as much as is possible over the telephone or via Whats App.
Flying Start services are also providing extra contacts and support to their families.
For more information and any related query, families are advised to contact the central Health Visiting advice line on 01633 618010 for advice and support.
We are planning to provide the Attend Anywhere video calling system (which is being rolled out in the Health Board area) to facilitate future group work.
The Learning Disability Directorate has continued to provide services for adults with a Learning Disability throughout the pandemic. These include:
Community Learning Disability Teams (CLDT) continue to receive referrals and undertake assessments and interventions as required.
Teams can be contacted directly or referrals can be emailed to ABB.LDCLDTReferrals@wales.nhs.uk
All of our clinicians are offering appointments by telephone or remotely using Attend Anywhere/ Microsoft Teams. Face to face appointments including home visits continue to be undertaken where the clinical need requires this. We are of course adhering to all of the guidance regarding COVID-19, in order to keep everyone as safe as possible throughout this period and beyond.
Our inpatient unit Ty Lafant, Llanfrechfa Grange continues to provide admission to individuals with a Learning Disability who are known to our CLDTs and require assessment and treatment in a hospital environment.
Nevill Hall Hospital Midwife-Led Birth Centre has now re-opened.
The Royal Gwent Hospital Midwife-Led POD has re-opened following a refurbishment.
As always, women have the option of choosing to have their baby at home, at one of our 4 free standing midwifery led birth units, our alongside midwifery led unit , or our obstetric unit. Further information about each birth area is available on the Aneurin Bevan University Health Board website.
All antenatal appointments and scans appointments also remain unchanged.
Most appointments are going ahead as usual, however we are offering virtual and telephone for some allocated appointments so as to limit face-to-face contact.
Telephone Clinics are currently being conducted for the following pregnancy stages:
Face-to-face appointments and care are currently being conducted for the following pregnancy stages:
It has been agreed by the Board that women attending for dating anomaly scans and fetal medicine can now be accompanied by one person from the same household.
The following four choices remain an option for women:
Face-to-Face appointments and care are currently being conducted for postnatal services:
Plans to reinstate face-to-face consultations from weeks 16 to 40 are currently being reviewed.
We are currently only offering face-to-face appointments for urgent cases, such as end stage kidney failure.
For all other cases, we are offering virtual and telephone clinics where possible.
We are working through our plans to restart treatments and diagnostics.
Telephone appointments only are currently being offered to:
- Multiple Sclerosis;
- Motor Neurone Disease;
- General Neurology;
- Parkinson’s patients
We are offering weekly face-to-face clinics for Urgent Epilepsy and Urgent Suspected Relapse Multiple Sclerosis patients.
Tysabri infusions for MS patients are ongoing as usual, and Neurotoxin treatment is being offered to Dystonia patients every other week.
Face-to-face appointments are available for Motor Neurone Disease and General Neurology patients requiring urgent Botox treatment. We are also offering urgent face-to-face consultations for General Neurology patients requiring lumbar puncture to diagnose Idiopathic Intracranial Hypertension (IIH) and/or Motor Neurone Disease (MND).
All infusions (other than Tysabri) for MS patients have recommenced.
Patients with stroke and brain injury are being provided with an early supported discharge service and offered telephone or video assessment, coaching and support where clinically appropriate.
For domiciliary visits staff will be wearing Personal Protective Equipment (PPE) for in house sessions or will offer sessions in outside areas where space and weather allows.
The Acquired Brain Injury Service will be contacting all patients by telephone to determine levels of support required.
The Clinical Psychology In-reach Service to the Stroke Units is operating as normal.
Clinical Psychology Outpatient Clinics are being undertaken virtually.
Fore referral information and contact details for the Community Neurological Rehabilitation Service please telephone 01495 363461 Monday to Friday between 8am and 5pm.
We are currently unable to offer routine face-to-face appointments for:
- Motor Neurone Disease;
- General Neurology; and
- Parkinson’s patients
However, we are working through our plans to resume these as soon as we are able to do so.
The Acquired Brain Injury Service Team is developing online groups to support patients living with stroke and brain injury.
Occupational Therapy referrals are now being accepted. Patients will be triaged and risk assessed via the telephone, and appointments will then take place either virtually or face-to-face.
Urgent and emergency memory and mental health assessments for older people have continued throughout the pandemic, either by home visit or attendance at one off clinics.
We have continued to review existing patients, either by telephone or face to face.
Routine non-urgent face to face Memory Clinics have resumed across all localities. In all areas, virtual consultations will be the initial offer with face to face appointments offered as clinically appropriate
Due to infection control and social distancing restrictions these will be running at reduced capacity.
Any new patients referred to our memory clinics will be offered telephone or Attend Anywhere (virtual) assessments in the first instance, however if either of these are not appropriate or not possible for the patient and their carer a face to face appointment will be made available.
Face to face clinics are recommencing on different dates due to local arrangements and this information will be made available here as soon as things are confirmed.
Memory clinics are based out of Ysbyty Ystrad Fawr (YYF); Ty Siriol; Ysbyty Tri Cwm; St Cadoc's; Chepstow, Monnow Vale and Mardy Parc.
The following services have continued to run throughout the pandemic, however, the way they are run has now been altered slightly to accomodate social distancing regulations:
- Ophthalmology / Emergency eye clinics at The Royal Gwent Hospital
- Ophthalmology / Wet Macular Degeneration clinics at Specsavers, Nevill Hall Hospital and Ysbyty Ystrad Fawr
- Ophthalmology Wet Macular Degeneration Referral Refinement clinics at Specsavers
- Retinopathy of Prematurity screening and clinics at The Grange University Hospital
- Bandage contact lens clinics at The Royal Gwent Hospital
The following services are operating at a reduced capacity at Nevill Hall Hospital for urgent / emergency cases only:
- General Ophthalmology clinics
- Ophthalmology Wet Macular Degeneration clinics
- Minor ops
- Orthoptist clinics
- Ophthalmology Pre Assessment clinic
We are currently working through our plans to resume the following services at Nevill Hall Hospital:
- Orthoptist clinics
- Cataract clinics
- Cataract surgery
Optometry practices are open for urgent and essential appointments and can also provide routine sight tests to patients.
Optometry practices will prioritise and schedule patient appointments based on clinical need and presenting symptoms relative to the risk of sight loss and harm.
Visiting the optometry practice may look and feel very different to before. Practices will ensure that social distancing measures are met and are providing hand sanitising stations within the practice.
If you are experiencing eye problems, please contact your local optician or phone 111.
A full acute Children’s Assessment Unit and ward service continues to operate at the Royal Gwent and Nevill Hall Hospitals but our hospital services for children have changed.
Children who require emergency treatment are cared for at our new Grange University Hospital, Cwmbran NP44 8YN where specialist children's Doctors and Nurses, children's hospital beds and the Children's Emergency Assessment Unit are centralised.
Local Minor Injury Units for children (aged over 1 year) remain at the Royal Gwent Hospital , Nevill Hall Hospital, Ysbyty Ystrad Fawr and Ysbyty Aneurin Bevan. All children under 1 year old however, are seen at The Grange University Hospital.
St Woolos Hospital, Nevill Hall Hospital and Ysbyty Ystrad Fawr continue to provide a range of essential / urgent outpatient appointments for children.
For more information, please visit www.abuhb.nhs.wales
Telephone or Video Clinics are running weekly for newly referred and existing patients for most clinical conditions. Children are offered appointments in order of waiting time and/or clinical priority.
Currently, face-to-face consultations in Outpatient Departments are offered to clinically urgent patients only or those where attendance is deemed clinically necessary e.g. cardiology patients requiring echocardiography. Such clinics operate from a reduced number of sites.
Children’s Community Nursing Services
Respite Care and palliative nursing support continues.
The Neonatal Units at the Royal Gwent and Nevill Hall Hopitals have relocated to the new specialist Grange University Hospital in Cwmbran.
Telephone or Video Clinics are running weekly for newly referred and existing babies and infants. Patients are offered appointments in order of waiting time and/or clinical priority.
Currently, face-to-face consultations in Outpatient Departments are offered to clinically urgent patients only or those where attendance is deemed clinically necessary e.g. where physical examination is mandatory.
We are putting in place plans to increase the number of face-to-face clinics whilst ensuring appropriate social distancing measures in children's Outpatient Departments.
The increasing transmission of COVID-19 within our communities, together with the usual winter demand on our emergency care is having a significant impact on our ability to provide normal services. The Health Board made the decision to make some changes to our services from Monday 14th December 2020. You can read further details about this on our Coronavirus Official Information page.
We are currently providing support via telephone or virtual consultations to Physiotherapy patients who have an urgent need for physiotherapy advice or treatment, there is information available via our Online Self-help Guidance where possible. Children's physiotherapy appointments are not affected.
Locate your Specialty below to find your Online Self-help Guide:
We will review our plans to reinstate routine face-to-face consultations, as well as group therapy and Hydrotherapy appointments, when appropriate.
We will review plans to re-start the administration of soft tissue or intra articular joint injections for MSK patients, when appropriate.
Emergency face to face appointments are available to patients with Urgent Active Foot Disease and to those at high risk of developing ulcers, however this service is available at a reduced number of sites. We are also inviting these patients for telephone review appointments where appropriate.
The service is providing virtual appointments for those with musculoskeletal and/or orthotic requirements.
The service is open to provide advice to patients seeking support - both urgent and non-urgent patients.
If you require urgent advice or have a query regarding your Podiatry or Orthotic treatment, please get in touch on the following number: 01633 615225 (Mon-Fri)
Select Option 1 for Podiatry or Option 2 for Orthotics
Or alternatively by e-mail:
Podiatry Email: Risca.Podiatry@wales.nhs.uk
Orthotics Email: Orthotic_Admin.email@example.com
Additional resources are available on our website: https://abuhb.nhs.wales/hospitals/a-z-hospital-services/podiatry-orthotics/
We are currently planning to restart non–urgent appointments.
The Primary Care Mental Health Support Service has continued to offer its services and receive referrals via your GP throughout this year.
We are currently offering online virtual or telephone appointments for assessment and therapy to patients. Virtual sessions are also in place for our therapy groups, which include Living Life to the Full; Compassion Focused Therapy and Mindfulness Based Cognitive Therapy.
If you would like to access any of our online resources and self-help information, that form part of our Road to Well-Being offering, please visit our Mental Health and Well-being web pages
We have also re-instated a number of face to face appointments for one to one therapy. This is currently limited to certain venues in Gwent, where these sessions can be run in line with social distancing requirements.
The following Radiology Specialties are prioritised based on Urgent Suspected Cancer, urgent and routine requests:
- MRI Scans;
- CT Scans;
- CT Colonography at Ysbyty Ystrad Fawr and Nevill Hall Hospital;
- CT Cardiac scans at Royal Gwent Hospital (In patients at The Grange University Hospital)
- Nuclear Medicine in Royal Gwent Hospital and Nevill Hall Hospital;
- Paediatric Scoliosis X-Rays;
- Urgent Musculoskeletal Ultrasounds;
- Urgent Magnetic Resonance Enterography;
- DEXA Scans;
- Muscularskeletal Ultrasounds;
- Muscularskeletal imaging-guided steroid injections;
- Interventional procedures;
- Barium studies.
The following Radiology Departments are providing a service for plain film referrals from Primary Care;
- County Hospital
- Ysbyty Aneurin Bevan
- Chepstow Community Hospital
- St Woolos Hospital
- Musculoskeletal imaging-guided steroid injections
We are currently working through our plans to re-start:
- Cardiac CT Scans;
- CT Colonology at Nevill Hall Hospital;
- Routine CTs/ MRI/ Ultrasounds;
- Routine Interventional Scans;
- Musculoskeletal Ultrasounds;
- Plain film referrals from Primary Care at Royal Gwent Hospital, Nevill Hall Hospital and Ysbyty Ystrad Fawr.
We are continuing with urgent face to face appointments in Nevill Hall Hospital, St Woolos and YAB hospitals. However these will be restricted due to COVID and therefore most appointments where appropriate will be carried out as a telephone appointment. Please note the hospital telephone numbers begin with 0330.
The Pleural Outpatient Service has continued throughout the Pandemic, however it is now run from the Chest Clinic.
Outpatient Cancer Clinics are continuing as normal activity in Chest Clinic.
Lung Function Diagnostics, are operating at a reduced rate due to Social Distancing regulations and air flow requirements. We now have 2 lung function machines to increase capacity due to maximising air flow.
We are running face-to-face Clinics for new and existing Interstitial Lung Disease (ILD) patients.
We are offering face-to-face and telephone Clinics for Tuberculosis patients, and new and existing Asthma patients. For Asthma patients, Xolair injection clinics are taking place at Ysbyty Ystrad Fawr at normal capacity.
The Sleep Service is running telephone clinics for new and existing patients.
Urgent Continuous Positive Airway Pressure (CPAP) set ups are taking place in person, at a reduced capacity (full PPE worn), however less urgent CPAP set ups can be conducted via telephone.
Pulse Oximetry is running at increased capacity to reduce the backlog of patients, with the South patients being able to stay in their car whilst being handed equipment.
Pulmonary Rehab trials are being conducted virtually due to Social Distancing
Outpatient Appointments for Nevill Hall Hospital and Ysbyty Aneurin Bevan - Face to face clinics are taking place but running at reduced capacity due to social distancing. Telephone clinics are also continuing.
Outpatient Appointments at the Royal Gwent Hospital and St Woolos - Face to face clinics are taking place but running at reduced capacity due to social distancing. Telephone clinics are also continuing.
Telephone clinics for new and existing patients are operating for the following services:
- General Respiratory;
Patients requesting Oral Contraception and Long Acting Reversible Contraception (LARC) Depo Provera Injection are being seen following triage and telephone consultation. Complex Contraception Services are continued at a reduced number.
Patients with symptoms of sexually transmitted infection are being seen following triage and telephone consultation, and being examined and treated as appropriate, including wart treatments.
The Unplanned Pregnancy Service; HIV and PREP Clinics are offering telephone and face to face consultations.
Patients requiring Menopause Services are being offered telephone and face to face consultation following the usual referral process.
Patients requiring Psychosexual Services are being offered telephone consultations following the usual referral process.
Vasectomy Services are suspended until further notice.
Priority Smear Appointments are being offered.
Public Health Wales set up an Online Asymptomatic (not showing symptoms) Testing Service and patients are referred to this site through our triage system to access asymptomatic testing https://www.friskywales.org
Sexual and Reproductive Health Procedure Clinics to enable implants to be fitted / changed / removed are set up. A waiting list and prioritisation is taking place with clinically urgent cases being prioritised as appropriate.
Clinics for coil insertions / change are held. A waiting list and prioritisation is taking place with those deemed clinically urgent being seen following triage and telephone consultation.
Further information can be found on our website: https://abuhb.nhs.wales/community-services/sexual-health-services
We are currently working through our plans to resume all routine services.
The following Speech and Language Therapy specialties are operating as usual for urgent and vulnerable patients, with staff wearing full PPE:
- Adult Outpatient Dysphagia (Swallowing);
- Children’s Outpatient Dysphagia;
- Instrumental Assessment of Dysphagia- Video Fluoroscopy and Fibreoptic Endoscopic Evaluation of Swallowing (FEES)
- Adult Outpatients ENT and Head and Neck Cancer
- Childrens communication (childcare and schools visits)
The following specialties are continuing to be offered to routine patients through virtual or telephone consultations:
- Adult Head and Neck Cancer Outpatients;
- Adult Outpatient Communication;
- Children’s Outpatient Communication;
- Adult Outpatient Ear Nose and Throat (ENT)/ Transgender
For referral information and contact details for the Speech and Language Therapy department, visit their dedicated website.
We are working through our plans to resume face-to-face appointments for services currently only available via telephone/ virtual consultations as soon as we are able to do so. To accommodate Social Distancing measures, staff will wear clear face masks and screens will be used where appropriate.
Community Neurological Rehabilitation Service
Patients with stroke and brain injury are accessing the early supported discharge service. Where home visits are required staff will be wearing Personal Protective Equipment (PPE) for in house sessions or will offer sessions in outside areas where space and weather allows . People are also offered telephone or video assessment, coaching and support where clinically appropriate.
The Acquired Brain Injury Service is assessing all referred people by telephone to determine levels of support required and is undertaking domiciliary visits with PPE and using telephone or video coaching support where clinically appropriate.
The Clinical Psychology In-reach Service to the Stroke Units is available but will seek to support remotely via ward based colleagues where clinically appropriate to minimize staff movement between wards, sites and community settings.
Clinical Psychology Outpatient Clinics are being undertaken virtually in most cases with domiciliary visits where clinically required using PPE.
For referral information and contact details for the Community Neurological Rehabilitation Service please telephone 01495 363461 Monday to Friday between 8am and 5pm.
We are currently reviewing our plans to offer routine CT scans, ECG and Doppler diagnostics for TIA patients.
Trauma treatments and Wound Clinics are currently running as normal.
Hand fracture clinics are running at The Royal Gwent Hospital on Tuesdays.
All other fracture clinics are running at Ysbyty Ystrad Fawr, Monday to Friday.
Urgent elective Paediatric clinics are running Ysbyty Ystrad Fawr on Tuesdays.
Urgent elective clinics: Planned to resume at the following sites:
- Fracture and Orthopaedic Unit , Royal Gwent Hospital on 15th February, 2021
- Ysbyty Aneurin Bevan on 15th February, 2021
- Morgan Therapy Unit, St Woolos Hospital on 1st March, 2021
Fitness for surgery appointments are are taking place both via telephone and face to face sessions. Face to face fitness for surgery appointment restart from the 9th of February at The Royal Gwent Hospital and Ysbyty Aneurin Bevan.
Face to face pre admission clinics have currently been suspended.
If you need to contact us please use the following email address: OrthopaedicOutpatients.ABB@wales.nhs.uk and we will aim to reply within 72hours.
Every patient will be telephone booked into an appointment slot. As part of the booking process, patients will be asked a series of questions in relation to COVID symptoms before any appointment is arranged. A further questionnaire will need to be completed the day before your appointment.
Major emergency procedures will be undertaken at The Grange University Hospital.
Minor / Planned emergency procedures will be undertaken at The Orthopaedic Surgical Unit, St Woolos
Elective surgery has currently been suspended.
**Limited capacity has been secured at St Joseph's Private Hospital**
Please be aware that you are required to strictly self-isolate for two weeks before any elective surgery. If you are unable to comply with this guidance , please inform a member of the booking team when you are contacted.
All patients are being reviewed by their consultants and booked according to clinical priority. If you do need to contact us, please use the following email address: OrthopaedicTreatments.ABB@wales.nhs.uk and we will aim to reply within 72 hours.
Urgent and Urgent Suspected Cancer face-to-face Outpatient appointments are still going ahead as usual, however we are encouraging patients to undertake telephone appointments wherever possible.
We are performing the following treatments as usual:
-Major Urgent Suspected Cancer;
- Very urgent cases;
- Intermittent Self-Catheterisation;
- Catheter changes;
- Stent insertion/ changes
There is a phased increase in Rheumatology face to face outpatient capacity with the aim of increasing this across all consultants on a weekly basis
The following services are taking place:
- Trial Without Catheters and
- Intermittent Self Catheterisations
We are still developing our plans for the re-starting of routine appointments for new patients and Urinary Flow Clinics.
Clinically Urgent Cases, Routine Inpatient and Routine Day cases will start as soon as the All Wales Guidance changes.
The Adult Weight Management Service is curently running at reduced capacity due to COVID-19 which may result in a delay receiving a new patient appointment . There is no change to the young person service.
The Adult Weight Management Service has changed its referral process to accepting self-referrals only. The easiest way to submit a referral is to fill in our online referral form by clicking the link below:
Referrals can also be made via our telephone referral line 0300 3034906 which is open Tuesdays and Thursdays between 9:00 – 12:30.
Please ensure you have a current height, weight and list of medications available.
We are currently offering online or telephone support to patients. Virtual Group sessions, including practical advice and support as well as our adult service Tier 3 Multi Disciplinary Team clinic are being offered via interactive sessions.
If you would like to access any online resources and self-help information, please visit our website.
We are currently unable to offer face-to-face appointments, but we are working through our plans to resume these as soon as we are able to do so. We are reviewing our plans to restart our tailored interventions for both children and adult services.