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Public Engagement / Consultation

“The Health Board places a strong commitment on listening to and acting on the views of citizens in Gwent.  Having strong relationships with people is key to how we do business and indeed how we may influence how people look after themselves and use our services when they need them.  We know that people are more open with us in spaces that are familiar to them, within their own communities and outside of a patient/clinician contact, where the relationship is very different.  We also know people prefer a localised discussion, one they can be comfortable in and one which has relevance.  We have heard the voices of over 20’000 people in the past few years and have a rich picture of the narrative of communities’ right across Gwent.  We would like to share some of that with you and will be using these pages to do so”
- Aneurin Bevan University Health Board Engagement Team.

Engagement is about involving local people and organisations in the work of the Health Board, with a view to ensuring people receive information; are able to provide feedback on services they may have used; and to influence the future development of services in their area and making sure citizen view feeds into how, when and where healthcare services are provided.  

On these pages you will find out where the Health Board is engaging, what topics are raised and what consultations or opportunities to influence services are available, you will also find information on our engagement events, our general community discussions and many things that people ask us about.

WhatsApp Messaging Service

Are you interested in receiving regular updates from Aneurin Bevan University Health Board about our healthcare services?

Would you benefit from receiving the latest COVID-19 messaging, including our most recent vaccination programme information, directly to your mobile and ready to send on to your network?

We are expanding the way we communicate to our residents by developing a WhatsApp messaging service. By subscribing to this service, you will receive frequent updates from the Health Board on a variety of topics.

If you would like to receive these messages, please email 

Please ensure that you add our telephone number (07973 695798) as a contact on your phone. We recommend you save the number as ‘Aneurin Bevan University Health Board Messaging.’  

If you do not have this number saved as a contact on your phone, you will NOT be able to receive messages from us. We recently found this out during our trial messaging period with a small group of contacts.

Nye’s Community Champions


Are you well-connected with people in your community?

Perhaps you are a member of a local sports club, community council, PTA, choir, scouts/guides or connected to your community in another way? 

Are you a carer or work with people in a supporting role?

We are looking for people who can help us share key messages with their networks about health services across the Aneurin Bevan University Health Board area.


By becoming a Community Champion, you will…

  • Receive regular updates from the Health Board about new services and engagement opportunities
  • Attend regular meetings with the Communications & Engagement Team to hear first-hand the latest news, ask questions and share feedback and experiences
  • Be provided with communications toolkits to share on social media and websites with your contacts if you would like to
  • Be confident that the information you are sharing is factual and current
  • Receive assistance with queries you may be asked by your networks
  • Have an opportunity to network with other champions from your area


As a Community Champion, we would like you to…

  • Share the latest factual messages about Health services with your networks
  • Provide us with intelligence – be our eyes and ears on the ground!
  • Meet with the Communications & Engagement Team on a regular basis (meetings are held on a weekly rotational borough basis)
  • Be involved in consultation and engagement opportunities of Health Board projects and services
  • Complete our monthly Community Champions survey
  • Suggest ideas for future communications and campaigns


For more information, or to register your interest in becoming a Community Champion, please email 

To view the questions answered in our Live Q&A sessions, visit our Live Q&A page.

Engage4Change (Street level engagement) The Engagement Team has committed to be in areas of high footfall in one of the 5 areas of Gwent every week. As such there is a rolling programme underway of Health Board presence in neutral public spaces such as supermarkets, market halls, one stop shops and leisure centres, offering the opportunity to reach into communities to hear their thoughts and views in a neutral environment. This appears to be an approach welcomed by the general population. It also ensures that many more people than those who you may engage through a public meeting are involved and having their voices heard and acted upon.
Better2gether This is where the Health Board works alongside partners to engage/involve people who others are also seeking to engage, this enables strong partnership working, the sharing of resource and the ability to collaborate regarding joint solutions to challenges shared.  Many organisations have been extremely generous in enabling our participation in their existing activities. 
Community Connects This activity relates to when the Health Board reaches into particular communities (either of common interest or geographically specific) Examples of this are Town Councils, Women’s Institute Groups and engagement with Muslim men through the mosques in Newport. 
Service Redesign & Development This is a much more internally focussed activity and sees the engagement team support clinicians and managers from across the organisation to ensure any change in service is compliant with the guidance in respect of NHS service change in Wales and is designed in a manner which is appropriate to elicit best possible involvement from the  population of Gwent.

Unfortunately, the Covid-19 Pandemic put a halt to many of our Engagement events out in the Community. Because of this, we explored new ways of engaging with and informing the communities in Gwent, and were able to begin conducting live Question and Answer sessions on our Health Board Facebook page. Each session has been based on a different topic, and has allowed the communities we serve to interact virtually with our Specialist Clinicians.

You can view the questions that were answered in each of these sessions through the link below:

Live Q&A Sessions

Each of these Q & A Sessions are also available to watch back on our Facebook page.


Do you live in Blaenau Gwent, Caerphilly, Monmouthshire, Newport or Torfaen? Why not get involved? 
Being part of the ABUHB Peoples Network means that you will:
·         Receive information
·         Be able to offer feedback
·         Have an opportunity to influence services and developments
If you would like to join our network and consent for us to contact you, email us at giving us the following details:
1.      Name
2.      Address
3.      Organisation or community
4.      Telephone number
5.      Email address
If you would like to learn more about the work that we do please get in touch: 
Tel: 01633 431890
Engagement Team
Aneurin Bevan University Health Board
Lodge Road
St Cadocs
NP18 3XQ