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Services Available

  The following services are available:

  • BMI of over 25kg/m2* with certain diagnosed health conditions or over 30kg/m2* The NHS BMI Calculator can be found here.
  • Over 16 years of age – Under 16 years of age? Refer to our Children and Young Person’s weight management service.
  • You have not undergone bariatric surgery in the past 2 years.
  • You live within the following areas: Newport, Monmouthshire, Caerphilly, Torfaen, Blaenau Gwent.
  • You are not currently attending a weight management group and successfully losing weight.
  • You are able to attend regular appointments within our working hours.
  • You do not have an active diagnosed eating disorder such as anorexia nervosa, bulimia nervosa or binge eating disorder. For support for an eating disorder go to our Eating Disorder Service pages.
  • If you are currently pregnant: we have a maternal obesity service that can help you. Please call our office number and choose option 3 to reach our maternal obesity services.  You can learn more about this service under the section ‘Our Services’ on the main website page.

* Lower criteria by 2.5 kg/m2 for people from black African, African-Caribbean and Asian groups.


If you would like to speak to a member of staff regarding your referral status, please contact the department on 0300 123 2303 


Appointment information

For all group attendees, you will be sent, via your email that you provide on your self -referral form, a Microsoft teams link 7 days before joining with a support work book attached and possibly some questionnaires. The groups days and start times may vary and group sessions will last approximately 90 minutes on the same day each week. Please check your junk folder.

For limited individual appointments in Level 2 and Level 3 to see a Dietitian or counsellor or team with doctor you will receive a telephone call or Attend Anywhere appointment. This appointment time will range from 30-45 minutes.  

At your first individual appointment with the Dietitian or counsellor or psychologist or Doctor, you will be asked why you have come to Adult Weight Management and what you hope to achieve.  They will ask how your life is being affected, what you would like to change and what is most important to change right now. Sometimes it might not be the right time for you to commit to weight management for your own personal reasons.   Please be honest about this and be aware that if you do not attend appointments without letting us know you will be discharged.  


Expectations for patients within the Adult Weight Management Service: 

As a patient who accepts appointments to attend, you will have automatic acceptance of the therapeutic agreement. Details of this are set out below:

In order to receive the maximum benefit from the service it is important that you understand the commitment involved. We would like to work in partnership with you, being partner’s means that we have a responsibility towards each other. This can only be achieved if we work together. We are committed to providing you the best possible care and in turn, this therapeutic agreement lists your responsibilities towards helping us run an efficient service. The greater your commitment the higher your chance of success.


In order to remain in the service, you must:

  1. Have a genuine desire and motivation to lose weight and not just be attending because someone else thinks you should
  2. Attend your appointments. If you need to cancel an appointment, at least 24 hours' notice is required unless it’s due to unforeseen circumstances.
  3. Be active and involved and engage with the treatment process including completion of tasks and achieving personal goals
  4. Commit to the service and be able to make changes


You will be discharged if:

  1. You cancel two consecutive appointments (in line with health board policy)
  2. You do not attend an appointment and have not informed the booking centre or clinic. If you need to cancel an appointment, at least 24 hours' notice is required unless it’s due to unforeseen circumstances
  3. You do not phone to arrange an appointment within the allocated timeframe stated on your booking letter.