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Frequently Asked Questions (FAQs)

I have been referred by my GP, now what?

When we receive your referral you will be placed on our waiting list. In due course you will be contacted (either by letter or phone) with an initial appointment.

Your appointment may be with one of our doctors or nurses in an Outpatient clinic. You could also be seen by another department, such as Medical Illustration.

You can contact the booking team for current waiting times.


Will I always be seen by a Doctor/Consultant?

No. You may be seen by one of our Doctors/ Consultants, but you may also be seen by one of our Dermatology Nurses.

We also work in conjunction with a number of different departments and GPs who you may have appointments with. For more information, please visit 'Our Services'.


How can I contact the Dermatology department?

Please visit the 'Contact Us' page for the details of our booking team and secretaries.


Are there any support groups I can contact?

Skin Support provide information regarding Support Groups and have information regarding emotional support. You can visit their website for more information.


Will I get a text reminder for my appointment?

Yes. We currently use Dr Doctor, a text reminder service that will notify you of your appointment details. If you would like to opt out of this service, please speak to our booking team or a receptionist on arrival.

Ensuring we have your updated mobile number is vital. Please contact the booking team or speak a receptionist on arrival.

You may also receive questionnaires for your upcoming appointment


Why do I have an appointment with Medical Illustration?

We work closely with the Medical Illustration Department for our Telederm Service. During this appointment, diagnostic images are taken of your lesion/skin complaint and are sent to one of our consultants for review and diagnosis.

For more information on our Telederm Service, please see ' Our Services'