If you haven’t been seen for a hearing test in over four years please contact the service on 0300 303 5651 to be added to our waiting list.
General Hearing Aid Trouble Shooting
If the hearing aid doesn’t seem to be working, or you are not hearing well, try the following to see if you can solve the problem:
- Check that the battery is in correctly.
- Try replacing the battery with a fresh one.
- Check that the ear mould is not blocked with wax.
- Check for small droplets of moisture in the tubing which may be blocking the sound.
- Check that the tubing is not twisted, kinked, squashed or split.
- If your hearing aid has a volume control, check that it is on the correct volume.
- If your hearing aid has a programme button/switch, it may be on the wrong setting.Turn the aid off and back on, or try pressing the button.
If your hearing aid is whistling, squealing or buzzing when you are wearing it:
- Check that the mould is in your ear correctly.
- You may have excess wax in your ears, ask your GP to check your ears.
- If it buzzes, and you have the Telecoil programme, check you are not on this setting.
If you are still having problems please contact the Audiology service.
You will need to see your Audiologist if the earmould is cracked, uncomfortable or does not fit well, or if you are having any other problems.