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Audiology web address change from April 2024

Our web address for battery and tubing ordering is: Order Hearing Aid Batteries and Tubing

The previous domain names have expired and are no longer in action. We apologise for any inconvenience this may cause. We are working hard to update all our correspondence to reflect this update. We appreciate your patience. 

Drop in Repairs

Audiology is reinstating drop-in repairs from 1 July 2023.

Opening times for Audiology Departments:

  • Royal Gwent Hospital - 9:00am - 12:00pm Monday- Friday
  • Nevill Hall Hospital     -  9:00am - 12:00pm Monday-Friday
  • Ysbyty Ystrad Fawr     -  9:00am - 12:00pm Monday- Friday

We will only be able to see a certain number of patients each morning and may advise patients to drop hearing aids off for repair and arrange collection. Please note we do not see patients for drop-in repairs outside of these times.

You can still use the drop box and leave your aid with us to be repaired if you do not want to wait - see details below.


Drop-Box facilities 

Drop-boxes are located at our three main sites if you would prefer to drop your hearing aids off with us directly for servicing/repair at any time.

  • Royal Gwent Hospital
    Hearing & Balance Unit, E Block, Cardiff Road, Newport, NP20 2UB 
    The dropbox is located on the wall outside. It is to the right of the entrance door to E Block on the ground floor. It is a black postbox and is marked as ‘Audiology Dropbox’.
  • Nevill Hall Hospital
    Audiology Department, Brecon Road, Abergavenny, NP7 7EG 
    The dropbox is located on the wall outside to Outpatients, Entrance Number 2. It is a blue postbox and is marked as ‘Audiology Dropbox’ .
  • Ysbyty Ystrad Fawr 
    Audiology Department, Ystrad Fawr Way, Ystrad Mynach, CF82 7GP 
    The dropbox is located on the wall outside to Entrance Number 3 underneath the hospital in the car park. It is a black postbox and is marked as ‘Audiology Dropbox’.

We would kindly ask if you wish to use the drop box service, you put your hearing aids in a sealed envelope with a note including your name, date of birth, address and best contact telephone number and chose whether you want us to ring you when the aid/s are ready or you want them posted to you.


Postal Service

If you wish, you may either post your hearing aid to us or use the drop-box facility at Royal Gwent, Nevill Hall and Ysbyty Ystrad Fawr. We will service your aid within two working days and post to your home address. 

We will be able to do simple repairs such as retubing, but we may need to see you in person if we find there are complications. We will be in touch in that event to advise you.   


Phone Support

We maybe able to resolve simple issues by providing advice on the phone, text or email 


Online Battery and Tubing Request Service

Patients are asked only to order tubing if they or a friend/family member are able to change them- please see the information below for guidance with this. If you are not able to change your tubes, please contact our Audiology department using the above contact details for a booked face-to-face appointment instead.

We are pleased to launch our new online hearing aid battery and tubing request service. Please follow this link, fill out all the details and click submit. We will receive your request immediately and you will receive the requested items within 5-10 working days. Please note- this service is available for Audiology patients within Aneurin Bevan University Health Board only.


Home Repairs

You may want to service the aids yourself by changing the tubing. To do this, please follow the guides below:

You may also find the interactive multimedia videos from C2Hear online helpful.

Ear Wax Build Up

For wax build up we would recommend over the counter remedies such as olive oil drops making sure you follow the included instructions and provided that you have had no history of ear surgery or perforated ear drums. We do not provide a wax removal service.


Large drops in hearing, Ear Infections and other ear related medical issues

During this period if you suffer from a large and sudden drop in hearing which is not related to wax we strongly urge you to contact your GP for a consultation. The same is true if you develop an ear infection or any other ear related medical issues.


C2Hear: 10 interactive multimedia videos that provide useful information including:
  • Instructional videos on cleaning and maintenance of the hearing aid (including changing tubing and batteries)
  • Better knowledge of hearing aids, handling skills and communication
  • Greater use of hearing aids for people who don’t wear their hearing aids all of the time.

This information can be found at the following internet website: