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Audiology Service Update

The Audiology Service has been redesigned following patient & staff feedback during the pandemic.

What are the key changes we have made?

  1. We have increased the number of clinical staff available on phone lines to advise and support you. We have also included options of text message and email contact so you can choose the best option for you!
  2. Following a consultation with one of our clinicians you can now be triaged to booked appointments at certain hospital and community sites for a face to face consultation.
  3. We are offering remote consultations, where suitable, so we can support you from the comfort of your own home.

Why are we changing our Service?

We recognise it is no longer suitable or safe for you to enter busy, overcrowded drop-in repair clinics and have moved to booked appointments so you are seen on time, without the overcrowded waiting rooms and the long wait times you may have previously experienced. The pandemic has shown us many patients who contact us can have the issues dealt with without coming in to the hospital e.g. video remote consultation, troubleshooting issues with advice from an audiologist as well as postal replacement hearing aids and accessories.

You can contact us using the options below:

IIf you use mobile text or email to contact the department please include your full name & date of birth in the message and when emailing please confirm that you consent for transfer of personal information via email


If you want Replacement batteries or tubing

Contact your local audiology service by telephone, text, email or via online form to request postal batteries/tubes Please be aware that these can take up to 10 days to arrive.


New Online Battery and Tubing Request Service

Patients are asked only to order tubing if they or a friend/family member are able to change them- please see the information below for guidance with this. If you are not able to change your tubes, please contact our Audiology department using the above contact details for a booked face-to-face appointment instead.

We are pleased to launch our new online hearing aid battery and tubing request service. Please follow this link, fill out all the details and click submit. We will receive your request immediately and you will receive the requested items within 5-10 working days. Please note- this service is available for Audiology patients within Aneurin Bevan University Health Board only.


C2HEAR Self Support

There are great video resources online to help with your hearing aids during this period. Simply follow this link through to their website and click on the image that looks similar to your type of hearing aid to get started. Topics covered include how to insert your hearing aids, clean them, telephone placement etc.


Alternative - Postal/drop off repair service

If you have lost your hearing aid, please contact us using details above.

If you need a hearing aid repair, you can post it to us and we will repair it and post it back. You should include your details and any information you think will be useful to us. 

Audiology Department
Royal Gwent Hospital
Cardiff Road
NP20 2UB

Audiology Department
Ysbyty Ystrad Fawr
Ystrad Mynach
CF82 7GP                                           

Audiology Department
Nevill Hall Hospital

We aim to get your hearing aid(s) returned to you within 5-10 working days.

This daily service is running for the foreseeable future.

If you are a keyworker/health worker or you would come to harm without your devices, please contact us.

If you don't wish to post into us, you can alternatively drop your hearing aids into our drop boxes and we can telephone you to arrange collection or post it back to you. We have three drop boxes located outside of all the three main hospitals. If you would like to use our drop box service, please drop your hearing aids in an envelope with your name, date of birth and preferred method of return. These drop boxes are available 24/7 and we check these regularly in working hours.

Alternatively, contact our Audiology department if you would prefer a booked face-to-face appointment.

Home Repairs

You may want to service the aids yourself by changing the tubing. To do this, please follow the guides below:

You may also find the interactive multimedia videos from C2Hear online helpful.

Ear Wax Build Up

For wax build up we would recommend over the counter remedies such as olive oil drops making sure you follow the included instructions and provided that you have had no history of ear surgery or perforated ear drums. We do not provide a wax removal service.


Large drops in hearing, Ear Infections and other ear related medical issues

During this period if you suffer from a large and sudden drop in hearing which is not related to wax we strongly urge you to contact your GP for a consultation. The same is true if you develop an ear infection or any other ear related medical issues.