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We are sorry to inform you that all routine audiology appointments have been cancelled.

Aneurin Bevan University Health Board has taken this decision, following Public Health Wales advice, to cancel all routine appointments to reduce unnecessary patient contact to help minimise the spread of COVID-19.

This decision has been taken in order to protect our patients, staff and the wider public.

If you are an existing hearing aid wear and require any supplies such as tubing, batteries, cleaning rods, etc please contact us either by phone or email and we will dispatch these via post.

Phone: 01633 234 390

            01443 802 446

            01873 732 800

Email: (Please include your name, date of birth and address)

We aim to get your supplies to you within 5-10 working days.

If you need any advice on managing your existing hearing aid or are worried about how you are managing your hearing loss please contact us to access support.

New Online Battery and Tubing Request Service

We are pleased to launch our new online hearing aid battery and tubing request service. Please follow this link, fill out all the details and click submit. We will receive your request immediately and you will receive the requested items within 5-10 working days. Please note this service is available for Audiology patients within the Aneurin Bevan University Health Board only.

C2HEAR Self Support

There are great video resources online to help with your hearing aids during this period. Simply follow this link through to their website and click on the image that looks similar to your type of hearing aid to get started. Topics covered include how to insert your hearing aids, clean them, telephone placement etc.

Broken and Lost Hearing Aids

If you have lost your hearing aid please contact us using details above.

If you need a hearing aid repair, you can post it to us and we will repair it and post it back. You should include your details and any information you think will be useful to us.

Audiology Department
Ysbyty Ystrad Fawr
Ystrad Mynach
CF82 7GP                                           

Audiology Department
Nevill Hall Hospital

We aim to get your hearing aid(s) returned to you within 5-10 working days.

This daily service is running for the foreseeable future.

If you are a keyworker/health worker or you would come to harm without your devices please contact us. 

Home Repairs

You may want to service the aids yourself by changing the tubing. To do this you please follow the guides below:

You may also find the interactive multimedia videos from C2Hear online helpful.

Ear War Build Up

For wax build up we would recommend over the counter remedies such as olive oil drops making sure you follow the included instructions and provided that you have had no history of ear surgery or perforated ear drums. We do not provide a wax removal service.


Large drops in hearing, Ear Infections and other ear related medical issues

During this period if you suffer from a large and sudden drop in hearing which is not related to wax we strongly urge you to contact your GP for a consultation. The same is true if you develop an ear infection or any other ear related medical issues.