Outpatient Services in Aneurin Bevan University Health Board deliver essential care for patients. We recognise that when you require access to our care, you need it at that time, rather than according to a schedule or a waiting list.
We want to introduce two positive changes to the way we deliver care, and we want to hear your views on our suggestions.
We are looking to introduce, Patient Initiated Follow-up (PIFU) and See on Symptom (SOS). These routes to services empower patients to take control of their own care and gives them the choice and flexibility in how and when they access our services.
Some of our services are already successfully operating under these arrangements, including:
• Cardiology • Dermatology • Ear, Nose and Throat • Gastroenterology • Gynaecology • Lymphoedema Service • Neurology • Trauma and Orthopaedics • Urology •
A doctor/nurse or consultant may need to review (with or without your participation) your medical records and care plan, at a defined time in the future to ensure guidelines are being followed and that your care plans are still appropriate.
See on symptom, or SOS, means you are in control.
A regular outpatient follow up often does not help to prevent your condition returning or identify latest problems. Some people find follow up visits to the hospital cause unnecessary worry about the appointment, arranging days off work for you or someone who needs to be with you and travelling long distances.
Most patients who have received hospital treatment do not require follow up by the hospital team.
Everyone reacts differently when they no longer need to routinely see their medical team. Some patients worry about losing contact with the hospital.
Being on a SOS route or pathway means that you can call us if you have any problems or concerns about your condition, and we will arrange for you to be reviewed. This is instead of us calling you back at routine intervals.
Your clinical team will ask you to call the number provided, if you have any concerns or changes in your condition. You will be able to contact us about your condition any time within a time agreed with your consultant – usually 6 or 12 months. If you remain healthy and without any further need to see us, we will discharge you back to the care of your GP.
The Ear, Nose and Throat team have undertaken a survey of patients who are already utilising the new routes to care.