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Public Services Ombudsman (Wales) Act 2019

Notice pursuant to s24(3) of the above Act.


The Public Services Ombudsman for Wales has investigated a complaint and found service failure by Aneurin Bevan University Health Board (“the Health Board”) and has sent a report on the results of his investigation to the Health Board.  The complaint related to:


  • Failure to accurately diagnose Mr X’s cancer between February and June 2018.
  • Mr X was unable to make an informed choice regarding his treatment including his undergoing a surgical procedure.
  • The delay in Mr X’s accurate diagnosis (until December 2018) and his undergoing an unnecessary surgical procedure, which impacted on his quality of life and prognosis.


A copy of the report is available via the link below for a period of 3 weeks from Wednesday 3rd February 2021. Due to the current coronavirus restrictions the report will only be available on the website. 



Anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof will be provided without charge.


Judith Paget

Chief Executive